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Business Profile

Glass Company

PJ's Glass Replacement LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very similar to another complaint on here, Im unsure who PJs auto glass is. I looked on a ****** for a windshield replacement company and I get a ****** saying he told *** to reach out. But then *** is asking me the exact same info and says h*** call but then didnt at the scheduled time. I was promised $130 cash at the time of replacing my windshield but didnt get anything. Then I get a survey from my insurance saying its Easy auto. So I text *** twice and he has read receipts on so I know hes seeing my messages. First time he said hed Venmo me but then nothing. Im fed up so I take his ph # and ****** it to find it referring to PJs. This is a scam. Dont go with this company. Ill be reporting this company everywhere online.

  • Initial Complaint

    Date:08/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July ******* they Promised a pgw windshield and installed a cheaper quality one without discussing. Then proceeds to rip the headliner and refuses to take responsibility. Now they avoid phone calls, you cant leave a message because the box is full. Then no response to text messages.My credit card shows a different company easy auto glass I believe they are not a real company but just acting as a broker. The actual installer was a different company all together. Unfortunately I dont remember their name. Now it will cost me more that the whole $292.20 to get the headliner repaired

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a $135 cash back quote when I got my windshield replaced. The replacement was over an hour later than scheduled after waiting all day and at the end, the installer said he did not have the cashback check to give. So I reached back out to company and was told someone would contact me the next day. The next day comes around and I do not hear from the company so I reach out. I am told someone would look into it and the boss would be reminded again.Hours later, I reach back and am told that it had been zelled to me but I had not given anyone my zelle information.The call dropped so I texted ****** my ***** email.... and still no cash back.

PJ's Glass Replacement LLC is NOT a BBB Accredited Business.

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