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Business Profile

License Services

Credential Doc LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On, February 27, 2023, Parchment gave me non-responsive, fraudulent customer service. I used my bank debit card to order three college transcripts for my minor children. I followed the directions on Parchment website to order the transcripts. Each time I paid for the transcripts, with my bank debit card, I would receive a transcript in my name instead of my kid's names. I spent $24 dollars. I put in a trouble ticket on the Parchment website. I received a written response to my written trouble ticket. The response I received was unempathetic, harsh, inconsiderate, mean-spirited and unprofessional. The response advised me of the fact that sorry you are not getting a refund. Today, two hours ago I telephoned Parchment **************** number two ****************** **************** Reps hung up on me, immediately, for no apparent reasons. As soon as I politely and briefly explained my situation, and ask for a refund, two Parchment hung up and I received dial tone. I hope there is another company I can go through to order my kids transcripts. because Parchment is a fraudulent company very inconsiderate. Horrible customer service. I am going to send an official complaint to the ********** ********** of ***************** ************************************* and ********** of ******** Affairs. This company is fraud and Parchment fraud will be reported to the California ********** of ************** of the ******** General. I will also make a complaint with the college my children attend. I hope that there is another company I can order my kids transcripts this company is horrible.

    Business Response

    Date: 03/23/2023

    Please remove this complaint. I have no idea who this is nor do i even deal with transcripts as i never have this will hurt my company. The lady ******* stated it was an error and her complaint is against a company name Parchament not mine. Please help and advise remove this complaint asap. I appreciate your time and help ... Thank you very much. *********************************** ************

    Customer Answer

    Date: 03/23/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I am waiting on this business to respond.  This is the next step.  Thank you

    Regards,

    *************************

     

Credential Doc LLC is NOT a BBB Accredited Business.

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