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Business Profile

City Government

City of Buckeye

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In regards the City of Buckeye water and trash utility company On November 22, 2024 at 5:30 PM I received a 30 second call from the City of Buckeye *************** stating I was going to have my water shut off without payment. This was of course after they were closed and so I was unable to call and verify what had happened since I have paid my bill every month and there should not be a balance. On Monday I attempted to pay but their online portal was down and I was unable to make payment. On Tuesday I called their number and made payment by phone in the egregious amount of ****** which also included a late fee. I was then finally able to talk to a person who said they never received the payment I sent via ********** on 10/10/24 for ******. I was able to verify that in fact they did process that payment on 11/5/2024 and sent proof of payment on 11/27/2024 after being basically called a liar and told it was not their problem as it must have been lost in the mail on the phone. I then logged into my bank on 11/28/24 only to see a second charge for ****** charged again. Both charges were on different days and have different reference numbers. I also logged on to the City of Buckeye website and it now shows both charges and a credit for ******. The city of buckeye actually owes me the return of my ****** payment, refund of late fees of over ***** and the double charge of ****** for a total of ****** of unjustly collected funds. They have not responded appropriately, and I should not have to fight to get this very large sum of money back. I am unsure if this is incompetence or fraudulent at this point and it is not the first time it happened to me where they lost a payment and I had to fight to show proof. The amount of stress and now financial stress at the holidays especially is immeasurable.

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