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Business Profile

Custom Services

Deep Blue Chrome

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from this company on 08/01/24 and although their website says it can take 3-5 weeks for their products to be ready and shipped, *** yet to get an update. We are now in week 7, and I emailed them on 09/10/24 requesting for a status update, and never heard back. I emailed them again on 09/17/24 and havent heard back. They dont have a phone number and the only contact method is email. I know they see my emails because prior to purchasing their product, I reached out with questions, and how much of a coincidence is it that they were actually responding at that time but now that they have my money, they are not replying.

  • Initial Complaint

    Date:10/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (#****) online with Deep Blue Chrome LLC for a "Chrysler 300 Carbon Fiber Wing Emblem 15-22 w/ Blue Insert x 1" for $125 on Wednesday, August 17, 2022. On Wednesday, August 24, 2022, I emailed the ************* of the company, ****** Spruks ***** (https://opencorporates.com/officers/483461225) inquiring on the status of my order. He emailed me back on the same day stating, "We have a 3-5 week turn around time from when you purchase. Thank you for your business and your patience with us." I emailed him again on Wednesday, September 28, 2022, and inquired about the status of my order to which I received no response. It is now Wednesday, October 5, 2022, and I have emailed him again inquiring about the status of my order, still no response. I am running out of ideas on how to receive my order or obtain a refund. This is unprofessional behavior on ******** part, and he has failed to deliver.

Deep Blue Chrome is NOT a BBB Accredited Business.

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