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Business Profile

Pizza

Papa John's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pizza and wings through uber eats and paid extra for my food as well as my delivery and I got undone food. First my wings were not well done and then my pizza was uncooked. I called twice and the first time the manager ***** who is a child with the upmost disrespect I've ever encounter in customer service, informed me that their wings are just like this and that if he cooks then well done then they would be burnt. However I brought everything back and demanded a remake since he told me there was nothing he can do about it. Upon showing up he doesn't apologize he doesn't acknowledge me just tries to pick through our food and I had to jump in and show him what was dead in his face. Anyway he tried to remake my items and then decided to burn half of the remake pizza and did cook my wings a little extra. He then touch my wings in front of me after them being cooked. Asking if they were well done but in a smart attitude way. He then shook the box while he is asking me if the wings were good enough cooked. I informed he that he just touched my food after they were cooked and then shook the box. He walls away and throws them away and doesn't come back to the counter. He needs to be fired just my personal opinion. However I spent 30 dollars through uber for this meal and I don't appreciate having to use my gas, drive my car, leave my house to come have food redone and still don't end up having what I paid for to be delivered. I'm highly ****** and I am going to continue the complaints until its addressed. I have videos i took

Papa John's is NOT a BBB Accredited Business.

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