Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a left eye cataract surgery scheduled for 01/20/***** presurgery appointment was scheduled 01)13/25.i was sick so I had to reschedule both appointments.The lady I spoke with named ******, about the rescheduling, got very rude, short, and un cooperative with ******* the way she did the rescheduling was different than int the past, when it was done by whoever. So I also believed I was in trouble for being sick and having to reschedule. So I wanted to complain. I spoke with someone who told me I needed to speak with another supervisor. So. after a little while of trying by each of us we finally got in touch with each other, me and that supervisor. Previously I had left her a voice mail about some of my complaint. Anyway when we finally talked to each other on the phone she told me I could no longer come back to the office. I never was able to tell her my side of the story. She said she heard it. But it wasn't all of it, just what I could leave on the voicemail and what I told that other lady. This Supervisor did not really investigate, she just basically said she was taking her employees side. She lied and said I had a lot of issues there But I only had a total of about 3 complaints in about 2 yrs. She said her staff was good that don't mean I was lying that ****** wasn't wrong. This complaint was only against one staff member.She never gave me adequate time to find another opthalmologists. Her husband I think is an owner so I believe they were discriminating against me.Dr ******** was my doctor there. He could care less when I told him about my claustrophobia possibly getting in the way of the cataract surgery. I wanted to see if he would accommodate me with that. The other doctor there laughed at me because I was mentioning similar concerns to him, that why I switched to the doctor I'm with now.The bottom line is I was discriminated against. I got kicked out cause I would complain.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place told me they covered my insurance up until I completed the eye exam, then they told me they dont cover the exam and I needed to pay $75 in order to get my prescription. I told them I didnt want to continue with purchasing the prescription because I already pay for insurance and didnt want to come out of pocket for an eye exam. I left, I keep getting bills in the mail for $75 and I called them today to find a resolution and the manager was very rude. She ended up hanging up on me and telling my they werent going to help me find a resolution.