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Business Profile

Electronic Cigarettes

EJV Distro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Cigarettes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received My order today and I've started opening them up the vapes that I bought and so far four of them don't even work I have two or three more to check there I'm assuming not going to work either I just want a refund and I think that they're bad business for selling vapes to me that don't even work.

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started using the business as my go to for my needs. Quickly there were problems with the quality of the products I ordered and it began to be a reoccurring thing. At first I was able to reach the business and began working out a resolution with ****. They agreed to replace both orders but would ship one to make sure the new ones didn't have issues as well first. I received them and the first couple were okay so I let him know and asked for the replacement of another order we agreed on. He assured me that they would send it out. Days, then weeks and now months later, nothing. I have went ahead and placed additional orders as before it got to months, the service was good and I expected them to follow through again. I have placed 3 additional orders in which again have problems. I again have attempted text/call/email to no avail. I tried to give them time to get back to me or respond in the slightest since they helped in the beginning. It's been a 3+ month process in this and I feel I have no other options than to file this complaint. These orders are expensive and add up quickly.

EJV Distro is NOT a BBB Accredited Business.

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