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Business Profile

Mobile Phone Service

Russel Cellular

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In may of 2023 there was a promotion advertised online for adding a line and receive 800$ off of the new iPhone 14 at the time , a Apple Watch and Apple tablet and you would just have to pay the activation fees and keep the service on for a few months , we traded in 2 phones at the time & only one was accounted for according to employees at this location, on top of that we were not giving the promotion that was advertised or discussed in person at the time of purchase, the two employees that did our transaction have been fired since then due to other incidents like the one I am reporting. This is verified from employees that are currently working there , I only realized the promotion wasnt applied when I went in to cancel the service for the Apple Watches and tablets since we dont use them and I was told I would be able to cancel the service since they were payed off according to the promotion advertised online and in store , I was then told we still owe money on both tablets and watches and could not end the service for 18 months , so since then which was about 3-4 months ago have been dealing with this location and was told they were only waiting for the check to pay off the items that were supposed to be paid off already and honor the promotion , due to them admitting they had untrustworthy employee , I was told by the manager I would be contacted by the district manager 2 weeks ago and have not heard since then , Ive been calling and just got an answer today 11/7/24 , and was told they have no update for me and will not give me contact information for anyone above him , and that I need to wait for them to call me because it is he said she said at this point , I have also been charged more then Im supposed to even without having the promotion applied

Russel Cellular is NOT a BBB Accredited Business.

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