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Business Profile

Credit Card Merchant Services

Pay It Forward Processing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Merchant Services.

Complaints

This profile includes complaints for Pay It Forward Processing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pay It Forward Processing has 2 locations, listed below.

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    • Pay It Forward Processing

      5724 E Saguaro Rd Cave Creek, AZ 85331-8131

    • Pay It Forward Processing

      350 W 9th Ave Ste 208 Escondido, CA 92025-5053

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BCBS" ON 01.03.2023 CONCERNING THIS MATTER AND AFTER 3 DAYS I HAVE NEVER HEARD FROM "BCBS"....AFTER NOT RECEIVING MY CARD ON 01.05.2023 I CONTACTED BCBS AT ************ AND WAS TOLD BY "*****" THAT THE CARDS WHERE MAILED OUT ON 12.22.2022 AND I SHOULD RECEIVE MY CARD IN **** BUSINESS DAYS...AND BECAUSE OF THE HOLIDAYS I WOULDN'T RECEIVE MY CARD UNTIL 01.12.2023???....THIS WAS NO ACCEPTABLE FOR BCBS MEMBERS WHO RELY ON OUR ***** BENEFITS....I PROCEEDED TO CONTACT BCBS CORPORATE OFFICE AT ************ AND GOT "JAN" WHO INFORMS ME THAT "PAY FORWARD" MIS-PRINTED OUR CARDS AND THEY HAD TO BE REPRINTED BUT THE CARDS WHERE MAILED OUT ON 12.22.2022...STILL NOT ACCEPTABLE...SO I KEPT ASKING HER TO SPEAK WITH SOMEONE IN "BCBS" CEO'S OFFICE AND SHE TRANSFERED ME TO CUSTOMER SERVICE WHERE "PRINCESS" PROCEEDED TO TELL ME THAT I SHOULD SIGN UP WITH THE ************* POSTAL SERVICES CONFIRMATION MAIL SERVICE...I INFORMED HER HOW CAN I TRACK MAIL FROM "BCBS" OR "PAY FORWARD" WITHOUT A TRACKING NUMBER OF A ITEM "BCBS"/"PAY FORWARD" CLAIMS THAT WAS MAILED OUT ON 12.22.2022...SINCE MOST OF THE MEMBERS WHO RECEIVE THE ***** BENEFITS ARE ON A FIX INCOME THIS MIS-HANDLING OF THE MAIL OUT OF OUR ***** CARDS IS UNACCEPTABLE....IVE BEEN GIVEN 3 DIFFERENT EXCUSES AND 3 DIFFERENT DATES CONCERNING RECEIVING MY ***** CARD...."BCBS" AND "PAY FORWARD" SHOULD COMPENSATE THEIR MEMBERS OF THIS MATTER IMMEDIATELY???...*OTC: OVER THE COUNTER *BCBS: BLUECROSS BLUESHEILD OF *********

      Business Response

      Date: 01/06/2023

      This Pay it Forward is not us

      Thank you

    Pay It Forward Processing is NOT a BBB Accredited Business.

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