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Business Profile

Freight Forwarding

UPS Store #4470

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/21/23 I went into the ********** *** store to ship 3 baseball cards to HGA ************** Approach *******************************************************. I was charged $17.44, I have the receipt, was told the items I was shipping would show up by 1/2/24. The *** tracking number is 1Z1F465V0360027167. I checked the tracking number on 1/6/24, Item was showing located at the *** ******* warehouse, that's it. I gave it a few more days, then reach out to the store I shipped them from to find out what the problem was, they were somewhat in agreement there appeared to be a problem, recommended I file a "Claim" online, I started the process, that process was not working, the *** system wasn't emailing a "code" I needed to continue my claim, etc. I then decided to reach out to ******************************* who owns the ********** *** store, he told me not to file a claim, package could show up lost, etc. Those 3 baseball cards I shipped are worth a minimum of $750 total, after they were to be graded by HGA, would be worth well over a $1000 easily. I then reached out to a friend who works in *** management, he told me he has a contact he would reach out to in *******, ** and ask them. Apparently that contact told my friend "those cards are gone, IT'S A KNOWN ISSUE" cards being mailed to get graded are being stolen by employees in the warehouse, "IT IS A RAMPANT ON-GOING ISSUE," his words, not mine. I don't care if *** has to buy those 3 baseball cards and get them back to me, I want those cards back, I don't want money, I want the cards and they can be purchased in the open market. *** needs to step up and take the blame for my stolen items by their employees, ASAP.

UPS Store #4470 is NOT a BBB Accredited Business.

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