Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I learned that I can either pay $3900 to put yet another bandaid on my air conditioner, or I can pay $11,000 for a new unit. If I go with option A, that would be a total of $14,000 spent on repairs and services and I still have the same old air conditioning unit. When we spoke to Autumn other day, she attempted to victim blame me for getting "preventative services" at a cost of $8300. I didn't request these services, these are services that were presented to me as the way to resolve my issues. I am not an HVAC expert. I signed up for a membership with Precision Air and Plumbing to handle that for me. It's very clear now that those "preventative services" were not only completely unnecessary, they were also going to be used against me when it came to a situation where I was dissatisfied with the overall service I have received. These types of predatory business practices where they coerce people to do things knowing full well that it will not help the situation are unconscionable. If I go with option B, that's $20,000 I will have spent with Precision Air and Plumbing for a situation that could have been handled for half the cost if someone had just been honest with me to start. The repairman that was here in January advised me that he would replace the unit rather than attempting to continue to try to work with what I have. In an attempt to provide some assistance, he offered to help save a little bit of money by seeing if one of the parts I have already paid for could be taken off the price of a new unit. While commendable, it's not enough. I have literally wasted thousands of dollars. For $20,000 I could have purchased a new air conditioner and a cheap, reliable car. I am not interested in being blamed for electing to go through with the preventative services that were presented to me as a solution to my issues.

  

  Business Response

  Date: 04/10/2025

  Hello,

  We are providing our reply with evidence directly to our Better Business Bureau Representative as the site does not accommodate our file size for upload.

   

  Thank you,

   

  Precision Air & Plumbing, Inc.

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new wash machine water hose installed. $405.51. It was in a rental unit (I wasn't there) and I wasn't given an estimate until the work was completed. It took less than 30 minutes. I was expecting something crazy like $150-200, but nowhere near $405. I phoned 3 times and was told I needed to discuss with the "crew manager". 3 messages over 2 weeks ago and no call back. Absolutely no communication. I was finally able to talk to the technician. He said his labor alone is $300 an hour and he had to drive from the east valley. What? $300 an hour for drive time and to hook up a wash machine hose. None of this was disclosed prior to the work being done. If I would have been given an estimate prior I would have refused the service. They actually had me sign an estimate AFTER the work was done. I felt that was deceptive. I also felt like I had no option to not pay it since the work was completed, but was expecting I could work it out with them afterward. That has been impossible. As you can see in the attachments, I signed the estimate at 3:36pm at roughly the same time they charged my card for the completed work.

  

  Business Response

  Date: 02/28/2025

  Precision Air & Plumbing, **** hereby replies to the complaint filed.

  Since this complaint was filed we have reached out to the complainant to address al concerns.

  We were able to come to a mutual agreement with the complainant and therefore this complaint has been mutually resolved.

  We ask that you close this complaint accordingly.

   

  Thank you,

  Precision Air & Plumbing******

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new air AC Pro air conditioning unit from precision air and pluming on 8/13/2024, the cost of the unit was $12,500. It was deliver and installed 08/15/2024, the unit arrived and was installed with significant damage to the unit. Scratches to the outside shell and a huge dent on the bottom corner of the coil fins, along with several smaller dents and one hole. I called them on 08/19/2024 to report the unit was deliver and installed in scratched and dented condition. I spoke with the manager named ****, he asked me to send pictures of the damage and I did, he replied he was sending the *********** to come assess the damage in person, they blamed the damage on the factory where the unit was made, and attempted to straighten the coils with a coil comb, which didnt do any good as the coils were not just bent they are dented. I was told **** would call Me and never received a call. I then texted ************* ****, I dont feel like simply combing these fins is a fair resolution to the problem, because there is a huge dent and several small dents. I would feel much more comfortable if I had some guarantee this unit isnt going to have issues. I think it would only be fair if you could at the very least throw in the extended labor warranty or give us a scratch and dent price on the unit. and he responded with Sorry Ive been in contact with distributor to find a solution for you! I will let you know when I get an answer! I never received a resolution. I gave it a week before reaching out again, hoping I would be contacted with a resolution like I was promised, no response. I tried contacting **** (the manager) again 08/26/2024 no response, then again 08/28/2024 again no response. I did not purchase the unite from their distributor I purchased it from Precision Air and Plumbing. I wouldnt have like to be able to resolve this with them but since they are blowing me off and ignoring me I have no choice but to file a complaint.

  

  Business Response

  Date: 09/03/2024

  We have been in contact with the complainant and believe this is now satisfied in full.

  Customer Answer

  Date: 09/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9, 2023 I contracted with Precision Air & Plumbing to have my duct work cleaned and sealed. I have a Preventive Maintenance Agreement with Precision Air & Plumbing and I received a discount on the contracted services. Precision Air & Plumbing subcontracted the duct sealing to AeroSeal America. On December 6, 2023 technicians from Precision Air & Plumbing and AeroSeal America came to my home to perform the contracted work. My HVAC system consists of two separate systems and the work was contracted based on that fact. Precision Air & Plumbing completed the duct cleaning. AeroSeal was only able to complete their work on one system, due to the fact that one system had a large leak that their technology could not deal with. They recommended that I request a refund from Precision Air. I did so immediately and after several phone calls I was told by management that I would be receiving a refund for the uncompleted sealing of my second system. As of January 9, **** I have not received my refund. The amount paid shown below is what I was charged for the second HVAC system.I would appreciate any encouragement from the BBB that might result in Precision Air & Plumbing following through on their commitment to reimburse me for work not completed through no fault of their subcontractor or myself.

  

  Business Response

  Date: 01/12/2024

  Precision Air & Plumbing respectfully replies to the complaint filed.

  Unfortunately, we were not able to confirm from our 3rd party vendor that they were not able to perform the services on your other system.

  While we understand this is not your issue, we needed to do our due diligence in confirming this.  It was not until 1/4/2024, that were successful in reaching the 3rd party vendor for confirmation.

  Our internal refund policy/process is a **** day turnaround.  While this request was in process this complaint was subsequently filed.  

  We can prove the issuance of the refund took place on 01/12/2024 for the amount disputed within this complaint.

  It is our hopes this satisfies this complaint.

  Thanks,

  Precision Air & Plumbing, Inc.

   

  Customer Answer

  Date: 01/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/14/23, we awoke and had no hot water. Our *************** water heater was less than 4 years old and still had a parts warranty. Per *************** manual I called them to find out how to proceed. *************** said I need to contact a certified plumber that has a multi meter reader and have the plumber call them.Since I had a maintenance agreement with Precision Air & Plumbing (PAB) I called them. PAB promptly sent out a plumber who then called ***************. The PAB plumber said we need a anode rod with flexible head for $376.93 and a 3/4" full boiler drain w/cap for $204.29 and a total of $581.22. I asked the plumber if these parts were covered by the *************** warranty and he said no. I told the plumber the $581.22 is about as much as a new water heater and he said a new water heater would cost about $2,000. Since we needed hot water I authorized the plumber to do the work.On 1/16/23, two days later, we awoke to no hot water again. I called PAB and they promptly sent out the same plumber. The plumber called *************** who agreed to pay for water heating elements covered by warranty. Subsequently I found out that the anode rod and boiler drain mentioned in the previous paragraph have nothing to do with producing hot water. I confronted the plumber and he said he was looking out for our best interests. The plumber said it will cost $180 for him to install the water heating elements. Since we needed hot water I authorized the plumber to install the water heating elements. On 1/26/23, 10 days later, we awoke to no hot water again. I pushed the "reset" button and got hot water for one night. On 1/27/23, I called *************** and they said I could install a new upper thermostat. *************** said if this does not fix the problem a full return will be issued. On 1/30/23, a reputable handy man installed a new upper thermostat. On 2/1/23 a new hot water heater for $616.23 covered by warranty was installed.PAB rejected our claim for the non-heating parts of $581.22.

  

  Business Response

  Date: 01/15/2024

  Precision Air Respectfully replies to the complaint filed as above.

  Our office was able to reach out to the complainant and come to a mutual resolve.

  We believe the complainant is not satisfied.

   

  Thank you.

  Precision Air & Plumbing, Inc.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called for appointment and Precision Air and Plumbing were to come out 12/06/2023 between 7am to 10 am. Called dispatch at 09:45 am to make sure appointment was honored. Dispatch confirmed appointment. No show after 10:00 . Called dispatch again and said driver was on the other side of town. Finally shown up at noon and complained to manager via dispatch. No call back. Found the plumbing they repaired leaked and on 12/07/2023 and dispatch said driver would be there between 7am-10am . Again waited and driver shown up at 11:30. Their promise of showing up on time *****.

  

  Business Response

  Date: 12/13/2023

  Precision Air & Plumbing hereby replies to the complaint filed as below:

  We appreciate this being brought to our attention.  After further research, we did find that we fell outside of your appointment timeframe without any warning by our dispatch team.  Although this is highly unlike us, sometime things are missed and unfortunately it happened to you. We have counseled the offending employee as well as had a team meeting on the importance of our customer(s) in entirety and the reasoning for timeframes and subsequently the following up on meeting those timeframes.  ******************** manager reached out and addressed the issues within this complaint in full.  In goof faith and for customer satisfaction, we came to a resolution with the consumer and we believe he is now satisfied.   

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/15/23, Precision Air installed a new AC unit, spending just under $14,000 on it. On 07/01/23, I noticed that the unit was not holding my set temperature. They sent out service techs several times over the next week and a half, but nothing they did fixed the issue.The unit will run for a time at the setpoint of 77 degrees, then it's unable to hold that, going up to 84/85 degrees and the blower runs continuously. Hours later, it will eventually cool down and that cycle repeats throughout the day and night. We are dealing with record breaking heat in *******.The lack of properly working AC is one issue, and I also have a blower running nonstop for hours on end and I'm incredibly concerned what that's doing to my electric bill for the past month. In addition to each of the calls I've made, I've also used their online contact form as well as emailed them three times and specifically asked for someone to contact me. I've received zero response.I'm truly hoping that there is a permanent resolution and soon. I'm open to any number of outcomes, whether a different unit should be installed, if there is some kind of fix, if they want to say fine, we'll remove the unit and pretend the sale never happened, or what their recommendation will be.

  

  Business Response

  Date: 08/02/2023

  We are in receipt of the complaint filed.  We have reached out to the complainant to address the issues at hand and currently have an appointment set for 8/4/2023 to try and resolve the issues.

  Our team of ***************** Including our General Manager and Installation Manager will be onsite along with our Service Technician to ensure the customer is satisfied at the end of our appointment.

  We will update the BBB upon completion of our appointment.

  Thank you.

   

  Customer Answer

  Date: 08/02/2023

  The general manager called me on 08/01/23 at 2:25 p.m. and we discussed what is still happening with the ** unit. He said he would like to come out with another person to check out the unit and that he would have someone reach out to me to schedule that appointment. 

  I have not received any call or email to schedule that appointment and there is no appointment set for 08/04/23.

  

  Business Response

  Date: 08/03/2023

  We have left a voicemail for the complainant and are pending a reply for us to get into the home to address the issues.  It is our hopes that the complainant can accommodate this request for us to look into the issues in the complaint filed.

  Thank you.

  Customer Answer

  Date: 08/11/2023

  I don't know who is responding on behalf of the business, but the information in the last response is not correct. 

  The business called last week on 8/3 aftwr my last response here,, and left a message stating that they had availability to come out 8/4. I called back and left a message (I believe it was in ********'s voicemail) that 8/4 was unavailable for me and we would need to look at the following week. She called me back later in the day, not having listened to my message and we tentatively scheduled a timeblock on 8/8. She said she had three schedules to coordinate and she would confirm the time. No confirmation ever came. Three employees came on 8/8 and have determined it is the physical layout impacting my AC unit's performance and they said there is nothing more they can do and recommended contacting the HOA.

• Initial Complaint

  Date:06/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the complete tune-up service on 5/31/23. ***** was my technician. Compared to last year's technician, ***** was not as thorough. I'm questioning what he did the whole time he was here?? He hosed down the ** unit, but it's filthy inside with dirt and debris. ***** asked me if I had replacement filters? He didn't provide me with the washable air filters the tune-up comes with. He questioned me as to why I was doing the complete tune-up service because that was for "new customers" not existing customers. Very unhappy customer. On 5/31/23 I contacted the company by phone and left a message, asking for a call back. On 6/1/23 I call again and talked to ********, who only apologized. I received a text message asking how my service was. I replied. They responded with an apology.I also sent a message through their website. No one has reached out about my online message nor has gone out of their why to make things right.

  

  Business Response

  Date: 06/08/2023

  Precision Air & Plumbing, **** hereby replies to the complaint filed.

  We have been in contact with the complainant regarding the dissatisfaction with services by our Company.  As we strive for 100% satisfaction, we havescheduled  an upcoming appointment  for 6/14/2023 to perform a Complete Tune-Up at no charge for the customer. 

   

  Thanks,

  Precision Air & Plumbing, ****

   

  Customer Answer

  Date: 06/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************