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Business Profile

Air Conditioning Contractors

Superior Heating and Air Conditioning Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the spring of 2023 I had an old, but mostly working, ten year-old air conditioner. I wish I still had it.I decided to be proactive and replace it. I didnt want it to die in the middle of summer, leaving us in a sweltering house at the mercy of whichever **** company could come the soonest.After getting three bids I went with Superior.They installed a new unit. Yay! The next morning it didnt work. This went on for two full weeks. During which time the temperatures in my house stayed in the high ****** a tragedy of errors, Superior installed three different air handlers and two compressors. Thats four full days of installing.Every time they left at the end of a long day, they were 100% certain everything would work. But every morning we woke up drenched in ******** the end, a friend of mine whod been a long time customer of theirs and who has money and influence, called the company and read them the riot act. After she intervened, they came back and finally gave us a working system.I asked them to have the owner call me, they never did.A year later we noticed the ** was having trouble cooling. They came out and said it was something wrong with the original install. The repair person said if they had to come back theyd have to start putting holes in the walls.I contacted Superior and asked for a call from the owner. No one **********, 7 months later, the compressor is dead.Theyll fix it, but my labor warranty has expired. How convenient for them.They want $2700 to troubleshoot and for labor on the replacement.This week I was told a manager would call me. They never did.A manager was supposed to call me back to let me know if theyll extend the warranty on the new ******* one called. And this is their light season.REMEMBER: I replaced a working system.And now, I dont have an HV** unit to heat my home.And still no call from the owner or even the office manager.

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New Goodman AC was bought from and installed by Superior heating and air on Aug 1st They have been back 5 times in 4 days telling me it is fixed and it is not. Each time they have tried to sell me more goods and services to make the unit work better,' with one of them telling me it was sucking water instead of air into the unit for 2 days. I spent over $9,500, was displaced from my home for a week and had to incur the costs of boarding my dogs. I have reached out to the manufacturer who says they need to reach out for support, They have not. I just want this unit taken away and a refund so I can hire another company to do it right. Thank you!

Superior Heating and Air Conditioning Inc is NOT a BBB Accredited Business.

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