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Business Profile

Auto Repairs

Greulich's Automotive Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the course of the last 3 months we have taken our two vehicles a 2010 Dodge Dakota and a 2006 ***** HHR to this automotive shop for mechanical repairs. When the car (HHR) finally overheated and stopped running on the side of the road, we got it to the shop and the diagnosis was a cracked engine block. A cracked engine block does not happen from simple overheating. And furthermore, the repairs that they had made to the car previous, they should have known there was a crack in the engine block, but either they paid no attention to it or decided not to tell us. Now that car is worth nothing sitting in front of our house waiting to be picked up by a junkyard company. It doesn't even have ****** miles on it, and it's trash. The other vehicle the 2010 Dodge dakota, went into have a fuel pump replaced in an intake manifold replaced. When the truck came out it would not go over 50 miles an hour on the highway without shaking and shuttering acting like it was going to fall apart. Come to find out, the fuel pump has not been fixed correctly and the intake manifold has not been installed correctly either. We have since gotten rid of ********** so that we could get a new vehicle. The other vehicle remains sitting outside with a blown engine.

    Business Response

    Date: 11/30/2022

    Hello,

     

    We will discuss this with the store and District managers and get back to you as soon as possible. 

     

    Thank you!

Greulich's Automotive Repair is BBB Accredited.

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