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Business Profile

Backpacks

Bags Boards LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Backpacks.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased from there site 2 shirts on April 13th it is now April 30th, have tried making multiple contacts with them via email, ********* and live chat and dont get a response. At this point I need the products or a refund.

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 13th 2024 I ordered 5 shirts from this website. I even paid for 2 day priority mail saying they was in stock. Total price coming out tp $126.92. I got confirmation email and order #*****. I have yet to receive any more emails from them. I've tried contacting them and they do not answer emails or telephone. I want my order canceled and money back. On theore ******** it shows where people haven't received orders in a couple years.

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bag and patches for them on April 3rd for $111.94.I have tried to contact them via the website chat there email and the phone number provided to see what is going on for months now with no response at all.I have filed twice now a complaint with the shop tracking app with no response. Still have not received any of my purchases and have not heard anything from them

  • Initial Complaint

    Date:11/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 products from their website on June 7th 2022 totaling at $116.96. I waited about a month for my purchases to even ship and here was no status so I emailed and called the numerous times without a response. I have now waited 6 months and have still gotten nothing. The order number is *****.

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a online order on 9-17-22 as a birthday gift, tried to contact company as receipt stated item would ship in 1-2 business days, finally got a update on **** stating item had a label created to ship, with a tracking number, have tried countless times to contact business in various ways with no response, item is still saying label created at post office waiting on package , I want a refund of my whole amount, and this company needs to respond to customers after they have spent money

  • Initial Complaint

    Date:09/09/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on August 3rd. Received a text back that my order ***** had been received. On August 4th I received a notification that the **** that a label was created. On August 5th I received a notification that pre-shipment infor was sent to ****. That is the last notification I have recieved about the shipping process. I have sent several emails to this company requesting information about my product only to hear back from them 2 times with excuses as to why my shipment has not been shipped. It is now 8/26/22 and I still do not have my product and they have my money and will not respond to any of my emails.

Bags Boards LLC is NOT a BBB Accredited Business.

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