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Business Profile

Carpet and Rug Cleaners

CPL Flooring Restoration LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2021, I made the mistake of hiring a flooring company that turned out to be a nightmare. I paid half upfront, as agreed, but their work was disastrous. They damaged my floors, left my house and yard a mess, and then vanished. I had to pay another company to fix their shoddy work. When they finally reappeared and demanded the rest of the payment, they resorted to threats. I refused, explaining that I'd already paid someone else to clean up their mess. Unbelievably, they slapped a mechanic's lien on my house. I wasn't even aware of the judgment until three years later. I strongly advise against using this company they're unprofessional, unreliable, and resort to intimidation tactics.I paid for all the tile and the groute and all the demo tools plus the dumpster. I paid them $2200 to just install flooring and they wanted another $1600. I demand they take the lein off my house.

CPL Flooring Restoration LLC is NOT a BBB Accredited Business.

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