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Business Profile

Computer Supplies

Mac Parts Depot Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part from this company on 2/8/2025. I have not received the ordered part or any correspondence from the company. I have emailed them and tried multiple times in the past 10 days to contact them at their published telephone number, but consistently receive a message on the latter that "the caller is not available. The mailbox is full and cannot accept any messages at this time."$37.00 charge remains pending on ******, and cannot be cancelled by me.

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8, 2023 I emailed the business about our order that was placed on June 5th, 2023. I have not gotten an email back. On June 11, 2023 I called the business and the operator said he doesn't handle orders and that it was a Sunday (I was expecting to just leave a VM) and put me on hold. I was on hold for about 7 minutes but could hear constant banging of a hammer and loud noises happening. I decided to end the call, taking this as my order will not be fulfilled.On June 15, 2023 at 11:45a I called the business again. Not sure on the operator, but he was operating the orders. The call lasted one minute and I was instructed to call back in the afternoon for '*****'. I called back at 4:05p and was answered by *****. The words were not the clearest, as I am already deaf/hard of hearing. He informed me something about my PayPal claim, which they have chosen not to resolve, and that he must wait on it? It didn't make sense, and a refund by a business is fairly easy to do on PayPal. After all this though, no refund ever hit my PayPal.It's now June 27, 2023 and I have not received my refund, nor an email back. I have been very respectful, but when you are out a little over $100 you just want your money back.

Mac Parts Depot Inc is NOT a BBB Accredited Business.

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