Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with this company on 2/10/25 and the start date was scheduled for 3/25, completed 3/26.After the initial install we had several issues which needed to be addressed, one of which was the unsatisfactory job done on our patio.Per the contract it was to have loose and blistering paint removed , retextured and painted It was done poorly with areas still blistering and peeling, as well as paint spattered on the foundation and pillars They finally scheduled someone to come out on 5/1 and complete a punch list of items including the patio which was the biggest concern After I made the off hand comment that we paid nearly $1400 for this one item, he assured me that we hadnt paid nearly enough, that the company should charge much more for this service, which is laughable as he had to address a dozen or so areas, which I have included pictures of. (As well as the mess of large and small paint chips left in my yard)Somehow he forgot the paint and told us we needed to reschedule yet again The last contact we had with the office was 5/8 where we were told we would be contacted again in 1-2 weeks to be put on the schedule We have heard nothing from them since I spoke to the owner on the phone shortly after the initial work had been completed and mentioned his crew lead was extremely rude and condescending, to which he interrupted me and would not let me get in a word edgewise, telling me how his lead came back complaining I said a couple of rude words (yes only after the lead told me a couple of untruths, and the word I used was in general, not directed toward him or anyone on the crew)I have never been spoken to this way as a customer-extremely unprofessional and rude I believe this is the reason they have not rescheduled and basically abandoned the job We had paid the invoice in full after the initial work was completed Also we just noticed the military discount (approx $400) had been removed from the contract unbeknownst to **

  

  Business Response

  Date: 05/29/2025

  Sharp Contracting was out to customers home to make some warrantee repairs, and have the follow up visit scheduled for next week we look forward to the return 

  Customer Answer

  Date: 06/02/2025

  Although the company finally reached out to me with a return date they did not fully address my concern/ question about the military discount 

  Also Im keeping this complaint open until issues of work/ workmanship are completed satisfactorily 

  

  Business Response

  Date: 06/02/2025

  We have a date for customers concerns to be addressed however customer has been very difficult to reach by phone or email 

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over 28k for the following services, last payment was 12/2023.I brought the following issues to their attention (12/2023) and provided pictures and videos documenting the issues.# 3 sidewalk paths with concrete colored coating * 1 path has a crack in the middle of the path and needs to be redone # Installed artificial grass with a concrete colored border * Cracked in the middle and needs to be redone # Irrigation with 2 valves for drip lines * valves need to be replaced Theyve neglected to address the concrete, sending techs to tell me there is nothing they can do. The irrigation valves are still a problem despite replacing a few valves and the water regulator. In the process of repairing the valve the water ran continuously and killed several plants and might have killed one of the trees from original work order. **************** is lacking professionalism and commitment to resolve outstanding issues.I want the job done right so I can move past this.

  

  Business Response

  Date: 07/24/2024

  working with customer to resolve his concerns 

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2022 - Coating back patio. Price $1117.78 I had been promised a warranty. I sent email 8/16/22 with pictures that there were at least 2 dark spots on the faux grout that needed fixing. They responded that they would put in a repair order but it would be at least 4 weeks before they could come out. March 15 2023 I sent another email that I had not been contacted about the repair. I also added that it appears the preparation of the concrete was not done properly. I sent pictures that water is pooling by the foundation instead of flowing away from it. I never had this problem prior to there coating the back patio. The responded the they have put in in for a repair and will contact me with the date and time of arrival. As of today, I still have not been contacted.Today I filed another complaint through their "contact us" on their website.Water sitting for hours against the foundation has to be detrimental. The picture from today shows the standing water since 10am this morning when I washed the patio off with the hose.

  

  Business Response

  Date: 09/14/2023

  we understand customer has concerns and have a schedule date. we will continue to reach out to customer or customer can reach us at ************ so we can communicate the day and time for warrantee work to take place. 

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Sharp to have our cement patio decking textured and painted in November of 2022. They applied the texturing and painted, leaving quite a mess on our artificial grass and landscape rock which we cleaned up ourselves. After the first few weeks we noticed that when the decking got wet there were multiple bare spots left without paint. We knew we had a 2 year warranty so we called and a man came out and attempted to repaint those areas. This did not solve the situation and now there are more areas without coverage. We called again and the same man came back yesterday, 4/19/2023, was extremely rude and disrespectful and argued with my husband about continuing to touch up the areas versus reapplying the paint correctly. My husband continues to call, leaves messages and has asked to speak with the general manager but has had no luck in connecting. The man that has come out both times says that they will honor the warranty and just keep coming out in their time frame to repaint which obviously isnt the resolution nor what we paid for. We hired Sharp based on their reviews and are extremely disappointed with their quality of workmanship and their customer service responses.

  

  Business Response

  Date: 05/02/2023

  We have talked with customer and come to a resolution to their concerns 

• Initial Complaint

  Date:03/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company for stamped concrete. Within a few weeks of concrete work completion we noticed they concreted over a hot water tank relief pipe on our patio. I have called (not documented) and sent emails (+15-all documented) since June 14, 2022. Some replies, some promises, some no response. Had General Manager, ****, visit on January 14, 2023. He promised a future call that day or following week for scheduling to fix the issue. Emailed January 26th; response was 'will schedule soon'. It's now March 5, 2023. Almost 9 months with no resolution, no schedule for resolution and unacceptable customer service. In addition, they initially charged sales tax based on ******** tax rates (their office location vs ******* rates where work was completed) and didn't reduce the sales tax rate as legally required (they don't break out materials/labor on invoices). I questioned this multiple times. It was eventually resolved via payment to me for difference once I sent them an email I received from *************** with facts on the taxation laws. Unethical practice that likely goes on unaddressed because most people aren't aware of the law.

  

  Business Response

  Date: 03/13/2023

  Our records show we have been in contact with customer in as much as there is a scheduled date for a tec to address customers concerns this week that customer was notified of a week ago. 

  Customer Answer

  Date: 03/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Had Sharp Contracting paint my pool deck on June 1 2022. My wife had picked out the color and when they had come to paint she was not home. They painted the deck and when she got home she told me that was not the color she picked. We did not complain however the painter missed several spots. I called to tell them the mix up and was told the painter was no longer employed with them but would have someone take a look at the job. The woman for Sharp tried to tell me I owed them money which I did not and then noted everything was paid in full.I was told someone would come down but paint would be delivered so I could touch up. When they delivered the paint they sent the paint it was supposed to be and was a yellow cream color not a darker brown. I called again to tell them and the woman the issue and she said well what do you want. I said the matching paint and I will fix the poor job the painter had done. I was told someone would come down and look at it and bring the correct paint. That was 7 months ago I have called and have left many messages that were supposed to be returned. They never have called back,This company should never be used if you cant go and walk in to the company. I am totally not satisfied with Sharp Contracting.

  

  Business Response

  Date: 01/25/2023

  We have made several calls to customer to help with the concerns, will continue to reach out 

  Customer Answer

  Date: 01/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:12/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sharp contracting cashed our check #**** in the amount of $1,428.69 on July 14 2022 via atm (it has an atm transaction number on the back of the check. On December 28 2022 they deposited the same check. Apparently they had made a copy of the check and deposited the copy. The back of the check is different on the second deposit. Check #**** in the amount of $1,428.69. They refuse to call us back.

  

  Business Response

  Date: 12/29/2022

  ***** Fargo informed Sharp Contracting  that the check did not clear so we processed the check again.  

• Initial Complaint

  Date:12/05/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can send you email exchanges and dates. We gave them over $400 deposit to resurface our pool deck, and they said theyd have it done by the end of November. I have the contract in my emails. Now they arent returning my emails, and the receptionist always says the manager is unavailable. They owe us our deposit because they didnt keep up their end of the contract. I called them and emailed them about scheduling, but they still havent. Their reviews are mostly really bad, so it seems like a fraud. Please read yelp reviews. I think any good reviews must be from their own family or friends, because most people have complained and given bad reviews of their communications and work. Please help us resolve this issue with them. We just want our money back, and then walk away. We would like a full refund of the deposit we paid to them. I can upload or email to you our contract/invoice/emails.

  

  Business Response

  Date: 03/02/2023

  we resolved customers concerns 1/12/2023
  

  
  

  Customer Answer

  Date: 03/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sharp Contracting was hired to refinish our pool patio. The job was unsatisfactory and they were called repeatedly to come fix it. After two months of repeated phone calls to Sharp requesting a time when they'd be out to fix our patio, two different men from the company put the first coat down and did not return, giving multiple excuses why they didn't show up. After calling Sharp to inform them their men didn't finish the job, ********************* called ******************* and ********, was accusatory ("what's wrong with your house? Your job is costing me money!") and threatening. After barring any representative from Sharp onto the property, **************** called and was conciliatory, telling **** in a voicemail that "you're not going to get anywhere with anyone else, you have to deal with us." A check into ******************** background revealed he had a Class 6 charge that was downgraded to a misdemeanor related to personal safety some years back. For that reason, we opted not to have him come to our house. The guard at the community gate was informed.A further check of recommendations on various websites such as ******* Yelp, etc., revealed we were far from being the only customers **************** has threatened when their projects with Sharp were unsatisfactory. As we are aware that comments can be both positive and negative for many reasons, we relied heavily upon the BBB for any problems with Sharp that *** have arisen with customers in the past. Sharp Contracting has an 'A' rating from the BBB.All calls to Sharp and interactions, including photos of calls made and received to and from Sharp are extensively documented with date/time/persons/results as are photos from both times the product was put down and the bubbling and crystallization that occurred.

  

  Business Response

  Date: 08/31/2022

  We have talked with customer on the different ways and option they can chose to allow us to resolve their concerns.