Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 03/07/2025 Amount Charged: $100 What the Business Committed to Provide:I scheduled an appointment with Dr. **** *******, MSN, FNP-C at Pinnacle Dermatology for a dermatology evaluation. The business committed to providing a medical consultation and examination.Nature of the Dispute:I arrived for my scheduled appointment and followed the instructions to prepare for the exam. When Dr. **** ******* entered the room, she made a rude remark to her assistant about me not being fully undressed rather than addressing me directly. Without saying anything to me, she then left the room and did not return.I waited approximately 10 minutes before putting my clothes back on and stepping out to ask when I would be seen. Instead of answering my question, Dr. ******* refused to say when she would return and dismissively told me to go back into the room. At that point, I felt disrespected and left the office without receiving any medical care.Despite this, I was still charged $100 for a visit where I was never examined or treated.Has the Business Tried to Resolve the Problem?I immediately requested a refund at the front desk before leaving. They told me they would talk to the provider about it but did not offer any confirmation. I have not received any refund, update, or follow-up from the clinic since then.Desired Resolution:I am requesting a full refund of $100 since no medical service was provided.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment for annual skin check on 08/27/2024. Before I even schedule an appointment, I ask if I need a referral even though I have been here before. They said no. At my appointment, I paid my deductible with my Humana Gold Plus card and they had all my information, yet they scheduled me with ******* M ***** who does NOT accept my insurance. There are other doctors at this facility that DO accept my insurance. Without my knowledge, I had a procedure done. In October I received notice that my insurance denied my claim of $602.70 because Dr. ***** was not a participant and "out of network". I offered to get the referral they needed several times. My first contact was on November 18. They filed the complaint and said they would get back to me. They did not. I continued to get bills monthly. I in total, have called 3 times. On the last phone call, they said they were trying to get ********** certified but that would not help me out since my service was back in August. I refuse to pay this bill on my own because of their office mistake of assigning me to an out of network doctor. This unpaid bill will effect my excellent credit that took me a long time to achieve and I have tried to keep this from happening. I gave them a deadline of January 10 to resolve this before I reported their incompetency. Today is January 14. I haven't heard a word from them and I received another bill in the mail. Please help me in getting them to admit their mistake and get this taken care of.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21 I had an appointment at Pinnacle Dermatology in ********, **. I saw *********************** and her PA *****. I was told that I was going to be prescribed Cosentyx but it would have to go through prior authorization with my insurance. I went and got bloodwork done on May 24 as required and the results were sent to the practice. I still hadn't heard anything so on June 13 I called the practice twice and left a message. I called again and spoke to someone who said they would look into it and follow up. They never did. On June 18 I get paperwork from CVS saying it was authorized. There is nothing on that document that says I need to do anything. On June 18 I called the practice again and left a message. No one ever followed up with me. One June 28 I called my insurance/pharmacy, CVS Caremark, and they told me that they would ask the practice to send the prescription again. I called CVS Caremark again on July 2 to confirm and finish enrolling in the specialty pharmacy program. Please note - NO ONE told me that this was a step that needed to happen. On July 2 they said they didn't have the prescription from my dermatologist anyways, so it wasn't a delay on my end and they would ask for it again. I called today 7/9 to try and get some answers and was transferred to the PA, ***** who was the rudest and most unhelpful person alive. She tried to blame this on me. I asked to speak to her boss since she was so unhelpful and we were not getting anywhere, and she transferred me straight to her boss' voicemail and the call disconnected. So after 30 minutes of my workday spent on this mess, I was disconnected and had to call again. I spoke to a scheduler who said she would send a message to the office manager who "should" respond quickly. This is the most incompetent business I have ever seen and they are so rude.