We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrical Contractors

Firefly Electric LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 25th Firefly Electric was hired to replace the Electric service panel at my home at *****************************************During the instillation Firefly Electric blew three transformers, and my air-conditioned fan motor. One of the transformers was my air-conditioner. The other two transformers was for my low voltage wiring. When I complained to *************************, the owner, he first denied the damage then he asked me for the air-conditioner bill so he could submit it to his insurance company for reimbursement. He also said that he was unfamiliar with my homes low voltage wiring, and unsure he could repair it.We were without lighting in our living room, bedrooms, bathrooms, laundry, hallways and porch, for FIVE MONTHS.I complained to the ************************** who told me that he had not filed for a permit for the meter replacement, and that since I had it replaced by ************* they were out of the loop.**** finally came through and in January, only one set of lights has not been repaired. He said at that time he would finish the repairs and repay my expenses in one month. Neither the unfinished work or the reimbursements have been completed to date.The cost of labor and parts I paid to **** Air was $680.00, the expense would have been much higher but a lot of the damage was covered by the air-conditioner warranty. Firefly also unlocked a breezeway gate, and lost the key, the locksmith cost me $ ******. I am also requesting reimbursement for the meter instillation of $4,600. I think this reimbursement is justified considering that I was without lighting for five months, and the job is still not finished almost a year later. The total reimbursement I am asking for is $5,458. I will hire a different electrician to finish ****** job.

    Business Response

    Date: 11/12/2024

    I was hired to replace a sub-panel.  After replacing the sub-panel, for some reason the transformer for both analog lighting controls fried. But cause of the age of the control panel(appx 40)years old it was very difficult to figure out.  I have resolved the issue.  Another contractor was called out to replace the sub panel, something compatible with Genrac generators.  I also have noticed another contractor was called out because the wires had not been left the way I left them.  As far as I know, everything was working when left, especially considering multiple contractors were called to address the problem

Firefly Electric LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.