Complaints

This profile includes complaints for Adams Disaster and Restoration Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adams Disaster and Restoration Inc

  600 S 56th St Ste B-14 Chandler, AZ 85226-4206

  
• 

  Adams Disaster and Restoration Inc

  2120 E 6th St Ste 7 Tempe, AZ 85281-3081

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  all I want is my sink to get completed.

  

  Business Response

  Date: 06/20/2025

  We've been in contact with the homeowner and expect to complete the rebuild project within the next week or so. We'll provide you with an update once it's finished.

  Customer Answer

  Date: 06/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is refusing to finish repair of walls in laundry room. They have been paid all monies but don't want to finish repair work.

  

  Business Response

  Date: 05/05/2025

  I am not sure when the complaint was submitted, however I believe any and all concerns have been resolved because as of this morning at 10:30 AM (5/5/2025) we have been in communication with the homeowner and are scheduled to complete the repairs on 5/12/2025 - 5/13/2025. 

  Customer Answer

  Date: 05/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a misfortune of water leak in my kitchen on November 13th. I contacted Adams ***** to rectify the situation. They provided the cost estimate which ******************** has fully paid together with my deductible. To date, there had been no progress restoring the cabinets and no ongoing communication.Adams **** has refused to remit the money so another vendor can work on the project. My kitchen is non-functional since Thanksgiving to this date. I am requesting an assistance for the restoration

  

  Business Response

  Date: 04/18/2025

  We have reached out to the homeowner and are in the process of getting any and all issues resolved.  Once we have everything completed we will notify the BBB. 

  Customer Answer

  Date: 04/21/2025

  The company has contacted me but there been no action from them in resolving the issue. They keep sending people over and nothing happens. They promise a fix with date and no further action and this has been going on over 6 months. They claimed someone on the way, followed by complaints of a sick wife. There is no other pictures to provide except the ones already provided.

  To make matters worse, they came back and removed the kitchen sink and the cooktop and left them. I had forced them to replace if they are not ready to take further action.

  i am desperate for the repair as I have gone through Thanksgiving, Christmas and Easter without kitchen 

  

  Business Response

  Date: 05/05/2025

  We are currently working with the customer to resolve any and all issues and have been in communication as recently as today.  Once all repairs are completed and any/all concerns have been addressed we will update you. 

  Customer Answer

  Date: 05/09/2025

  its been almost 8 months now. The work is being done in pieces, different vendors come and go and taking items without the business unaware what is being taken away. The cabinets have missing drawers. The installed temporary sink looks like restaurant version with spaces on the edges allowing water to drip into the inside of the cabinets. 
  This has not been a concern of this company as I dont see any effort on their part to get the work done.

  i am getting tired of this and the only option for me is to file a lawsuit with 8 months of agony, washing dishes outside since Thanksgiving 

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just before Christmas we had a water leak in our bathroom. Our homeowners insurance company, ********, recommended Adams Disaster and Restoration to us for the repairs we needed. The company came and removed the wet walls and carpet padding and tile in the bathroom. Then they completed the abatement and mold removal. They repaired and repainted the hallway walls, but they refuse to schedule a plumber to finish the bathroom. We paid them $3,526.87 from ******** through, ********** but they are arguing that they need more money to complete the repairs. We would like to know exactly what Adams D &R has spent the $3,526.87 on and how much more they require. ******** says they have issued supplemental funds to complete the repairs, but Adams is taking way too long to finish the job! Every time we call they we have to speak to a new person as they have a high turnover rate at thier company. There is no consistency in our dealings with them and we feel taken advantage of. Please help us resolve this matter soon. We are contacting a lawyer.

  

  Business Response

  Date: 04/01/2025

  It seems there has been some miscommunication or confusion regarding the completion of the repairs at the property. We are currently waiting on approval from the insurance company for a supplement needed to proceed with the project. Weve been in contact with the adjuster and are actively working to get an update. At this time, we are at a standstill until we receive approval for the plumbing repairs. We are in contact with the homeowner and will provide an update as soon as possible. 
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I start?? Im going on nearly a year of Adams recking my house with poor craftsmanship and not completing the job!! I was promised a finish date by the contractor of July 22, 2024 yet, here I am at the end of December with a floor with no underlayment, which they DID NOT COVER & has missing chunks before they left! Not to mention everything they broke on the outside as well as the inside of my home!!! They did replace the stove they broke, but -completely over billed on packing things out ($8000+) which was completely erroneous!!! They claimed to use many materials when they did not, cataloged tons of hours, when they did not work. They really took complete advantage of the entire situation and Ill spend another year fighting the paperwork, all the while, my house is STILL NOT RIGHT!!! They left me without a working kitchen sink, no hot water and a ungrouted shower that sprayed only to a wall!!! They trashed my house, leaving it a complete mess sheetrockon the inside as well as the outside .. their trash is still literally at my house!!! Recently was displaced from my house AGAIN so they could do the final list which was NOT DONE!! Then they said they would reimburse me for my hotel expenses because I couldnt even live in my own house since the end of January 2024 when this first happened, and they reneged!!! This entire year has been a complete nightmare, not 1 but 2 PROJECT MANAGERS that did not make true on their promises, yet are asking for more time!!! Ive had to file a complaint with the *** AND THEN my battle is NOT OVER!!!! The owner of the company came out to address SEVERAL complaints of painting over fixtures, broken drywall, things not fixed correctly and then did NOTHING about them!!! Tomorrow we meet with the *** investigator to see what the next step in this nightmare will be. Ive not been able To Celebrate holidays or birthdays and yet still the nightmare continues because of so many faulty items and subpar craftsmanship.

  

  Business Response

  Date: 01/13/2025

  We are currently in the process of working with the homeowner to resolve any and all issues. Once we have completed and resolved everything we will update the BBB. 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a verbal agreement with ***** ***** to demo and reinstall laminate in 3 bedrooms, hallway, and living room on 9/23/24. They have been scamming me and my insurance company with inflated pricing and extension of our stay in AirBnb(s). They packed us out on October 14th so we have been in an ****** since October 13th. As of 11/4/24, they have only demo'd part of the job and have not started replacing floor so we have been out of our home for over 3 weeks unnecessarily.

  

  Business Response

  Date: 01/29/2025

  Complaint was resolved. We gave June her money back for the rebuild.

  Customer Answer

  Date: 01/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  June Outson
  
   
  

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14, 2024, I contact Adams D&R because I had a water leak. They came and started immediately busting holes in my room and garage and identified the leak. They were paid for the water mitigation, but have been dragging their feet to complete the restoration of my room and garage. I asked them to provide a detailed cost of the remaining work. They kept telling me they could not provide that until the work was done. I said I want to see the cost and I didn't want to sign any other paperwork until I knew how much it was going to cost. They just stop returning my calls. I called and emailed every day until August and they finally came and patched up the sheet rock and painted the garage and bedroom. After the painting, it started all over again. They would not return my phone calls and emails. I needed the flooring on my room to be completed. Finally, October 11th I called and said I was asking to end the contract and I would get another contractor to finish the flooring. I asked them for an itemized bill showing the charges for the work they have completed and they refuse to send it to me. I have called and emailed every day. My insurance has even tried to get them to work with me. All they keep sending me is a Non-Disparagement Agreement to sign. I told them I did not want to sign it until they sent me the itemized billing. I bought my own paint, flooring and base boards. I wasn't going to pay them for the items I had paid for myself. I keep getting the run around and have called everyone in the office and sent multiple emails. I just want to pay for any outstanding bills. Any honest business should be able to provide a list of the work that was done and do it in a timely manner. I also don't think I should have to pay a cancelation fee because of the unsatisfactory service and nonresponse. It has been over 5 months and I still do not have closure with this business. I am requesting help to resolve this in a professional manner.

  

  Business Response

  Date: 11/01/2024

  I wanted to provide an update regarding the reconstruction process following the water damage incident. As is typical for these claims, the review and approval process can take about 3-6 months from the time of the leak until reconstruction is completed. When the adjuster came out to write a preliminary (initial) estimate, they missed measurements which delayed the process of the reconstruction. Therefore, to keep things moving scheduled the drywall, texture, and paint per the scope of the original insurance approved estimate while we waited for a supplement. The original estimate was dated on 6/4/24 for $2,661.40 in which we helped her on her deductible for $1,000. She signed the construction work authorization on 7/13/24, and it was sent on 7/8/24. She paid us from the insurance amount totaling only: $1,661.40 on 8/28/24 at 5:46 PM. She was then scheduled for our soonest availability one week later 9/5-9/6. I have provided the completion photos minus the flooring as her insurance company did not have the correct measurements to proceed with scheduling the flooring as we submitted a supplement for the correct measurements.
  We completed everything outlined on the scope of repairs MINUS the flooring from her insurance company. We have explained to the homeowner us as Adams only work off of Xactimate which is what her insurance company provided to us. Which means that is our itemized "bill" and scope of work that we completed/rendered. We then got her a supplement approved for an additional $3,845.83, putting it at a total for the Replacement Cost Value (RCV) of $6,507.23. 
  The cancellation fee is stated on our contract as Adams Disaster and Restoration got her an additional $3,845.83 for her repairs. Therefore, her insurance company did not provide her enough funds to complete the rebuild from start to finish. Therefore, we are not charging the cancellation fee, and we are only requesting for her to pay her deductible and then her account will be closed. 

  Customer Answer

  Date: 11/03/2024

  I have not heard from them. They keep sending me the Non-Disparagement Agreement. I replied and asked them to send me an itemized bill. I have not heard from them. Their email they use to send the docusign form is **************************************************************************************************************************************************************************************************************** This is for complaint #********

• Initial Complaint

  Date:06/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/13/2024, I hired ****'s D&R to mitigate water damage in my home. Despite my explicit request for confirmation, the company falsely claimed that the pack-out was approved by my insurance company and misleading me into allowing them to begin work without authorization. The next day, my insurance adjuster informed me that they had not approved the pack-out and then instructed ****'s D&R to stop the process immediately. Despite this, ****'s D&R failed to return my belongings and furniture on the same day.During the wait for insurance approval to rebuild, the insurance company requested a matching report from ****'s D&R, but they refused to provide the report, despite repeated requests. In the end, they agreed to email the report to my insurance company and CC me right after the phone call. However, neither my insurance company nor I received the email. When I called them next day, they claimed the email bounced and would resend it again to both my insurance company and I, but they lied and never did.I have lost trust in ****'s D&R and want to terminate the contract. They failed to provide the matching report, causing delays of the rebuild. They are holding my belongings and furniture hostage and attempting to charge me for unauthorized pack-out, pack-back and storage costs. ****'s D&R has no reason to keep my property for months. They are also attempting to charge me a 30% cancellation fee when they failed to do their job and no work has been done on the rebuild.

  

  Business Response

  Date: 06/20/2024

  We do not agree with several of your accusations, some of your points are valid, but on the other hand please understand that we can make several arguments in our favor regarding this whole situation as well.  However, at this time our goal is to hopefully proceed with resolving all matters as fairly as possible for both parties which is why we have provided our final proposal which is as follows: Water Mitigation: $6,296.95 - This total reflects all services rendered based off of industry standard pricing and billing practices and payment was approved and issued by the insurance company based off this total. Content Manipulation: $1,085.28 - Adams D&R is willing to not charge for any of the packing materials, transportation, storage fees, etc. and is willing to reduce the invoice and only charge the amount that was approved and issued by the insurance company for the content manipulation. This total is reflected on the repair scope provided by Progressive dated 5/6/2024 which includes the following line items: 22, 40, 52, 57, 62, 67, 72, and 78. Adams D&R is willing to not charge for the packout/packback services and will accept the charges/fees that Progressive allocated for the shifting of the contents on their approved scope. Rebuild Cancel Fee: $1,000.00 - Adams D&R is willing to reduce the 30% cancellation fee from $5,157.31 to $1,000.00 to cover our estimator's and in office rebuild staff fees even though we have a signed contract agreeing to pay cancel fees if contract is breached. The final amount that Adams D&R is willing to accept to settle all outstanding invoices totals: $8,382.23. If you are not willing to accept this reduced offer and you wish to proceed by taking legal action please note that we will not be honoring this amount as this is a settlement agreement only.

  Customer Answer

  Date: 06/24/2024

  Thank you for your letter outlining your final proposal for settling outstanding invoices. I appreciate your willingness to negotiate a resolution. The evidence presented will ultimately decide the outcome, and I'm confident that a close examination of the facts will confirm my claims, which are supported by solid evidence.
  
  I initially disputed the water mitigation fee to ensure it aligned with the services provided. Upon reviewing, I noticed that $1,168.78 was charged for services not rendered, and $1,149.76 is questionable. Despite requesting a detailed explanation from your staff, I received no response. Although I have evidence to support my claim, I'm willing to waive this dispute as a goodwill gesture, as indicated in my pre-litigation proposal below.
  
  I still prefer to reach an agreement. However, I disagree with the content manipulation and rebuild cancellation fees, which I believe are unjustified and invalid due to violations. I have evidence to support my claims of violations. If we cannot come to an agreement on this point, those charges will be billed to my insurance company, which will investigate the issue. Additionally, I will instruct my attorney to address these disputed charges and work towards a resolution.
  
  As you mentioned, further back-and-forth would be a waste of time. I will stand by my pre-litigation proposal:
  1. I will waive the dispute charges and pay $6296.95 the mitigation fee.
  2. You will return my personal belongings and furniture that were not authorized by either my insurance company or me.
  3. Both parties will end all disputes and release each other from any further claims.

  

  Business Response

  Date: 06/27/2024

  Adams D&R has already significantly reduced the fees and costs (by thousands) that are owed to us based on the services rendered, contracts signed, and funds that were issued to you from your insurance company.  Our final proposal is as follows: Water Mitigation: $6,296.95, (these funds were issued to you by your insurance company to pay for the mitigation services provided by Adams D&R) Content Manipulation: $1,085.28, (these funds were issued to you by your insurance company to pay for the  content manipulation services provided by Adams D&R) and the Rebuild Cancel Fee: $500.00 Adams D&R is willing to reduce the 30% cancellation fee from $5,157.31 to $500.00).  The final proposal is more than fair, and if you are not willing to be reasonable then we will proceed with sending the account to our legal counsel and there we be no reduced settlement offers and interest and attorney fees will be added. 

   

  Customer Answer

  Date: 07/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 1234, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, subject to the following conditions:

  
  1. I will give them the payment on the same day they return my property in good condition.
  2. Both parties relinquish all claims and disputes, and release each other from any further claims or disputes.
  

  I consider these terms to be integral to the resolution of this complaint.
  
  Regards,
  *****************
   

  
  

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The restoration department came out in Aug of 2023. I gave $4,885.53 to have their build back department install/repair a shower that had to be removed do to to a leak behind the wall. I have been given the run around for months, I've asked for my money back several times but, to no avail. No follow up is ever been initiated by the Company I have to call and explain myself every time. The last attempt of a resolution was in Feb when I agreed to " One more Chance" to resolve the ongoing issue. Parts and supplies were ordered and was told they would be in by the end of Feb. Once they came in, some one would call and schedule the install. This is now March 15th no one has called yet. I called them today and was told someone would call me back still waiting

  

  Business Response

  Date: 03/23/2024

  Per our reconstruction team, we are currently working with the customer towards getting the issues resolved.  I believe since he submitted the complaint back on March 15th we have since then made progress and once everything is 110% resolved/completed we will update the BBB.  However, I believe we are on site at his property right now and the concerns that were in the complaint are getting addressed. 

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jase Adams lived next door informed my wife he could take care of filing the claim for a small roof leak after fighting back and forth with ****************** refused are claim but paid Adams restoration for their expense which they did nothing but brought in drying equipment. **** told me and my wife he would work with us to repair it . We are both disabled. We have attempted to contact **** with no response even called office and left messages. Since he moved out next door he just left us with out any help even though the company got a couple of thousands of dollars from are insurance company and they really did nothing to earn it. We had the roof fixed and the drywall partially repaired in the living and after cutting the wall there was no mildew from the water . We just want **** to fix the rest which should not be very long

  

  Business Response

  Date: 03/19/2024

  This is the first that we have heard about this issue/concern,we have zero notes on the customers file regarding contacting us needing any additional services from us, so we apologize for any misunderstanding on our end.We will have our reconstruction coordinator reach out to the homeowners within the next 24 hours to schedule a time for one of our project managers to meet the Gandys, visit the property, and see what repairs are needed so we can proceed from there.  Again, we apologize for any miscommunication on our behalf, however I can ensure that now our rebuild employees are aware of the circumstances we will proceed with getting this moving forward ASAP. 

  
  Regarding the mention of the payment that Adams D&R received from the insurance company, that payment was only for the services that were provided.  Our billing is based off Xactimate pricing, which is a universal industry standard billing system,therefore our charges are in line with proper billing practices that are used in conjunction with insurance company pricing and approvals.  ********************* would not have issued the payment to us if our billing was not supported, warranted and accurate.

  
  We look forward to helping the Gandys get their home back to pre loss condition.  Please feel free to contact us with any questions, comments,or concerns and we would be more than happy to help assist.