Reviews

Review Details

• Review fromTorie H

  Date: 04/14/2025

  1 star

  Torie H

  Date: 04/14/2025

  I made an appointment with them, AFTER securing financing through them and they lost my appointment. I had spent the entire day before (and paid someone to help me) move my home office and as much furniture and all of the decorations. We get to the day of the appointment (which I received a confirmation text for the day before mind you) and I sat here waiting, with my house in complete disarray. I finally called for her to tell me that she did not have an appointment for **** proceeded to send her a screenshot of the text message I had received the day before reminding me of the appointment she said, because I had not paid the deposit.They didnt order the carpet as you can understand. I was extremely upset as I was already missing a full day of work and couldnt afford to miss another. I did raise my voice to which a man in the background yelled and cursed loudly at me stating they didnt have to do the flooring. I then sent her another screenshot of a text almost 3 weeks before showing her we were approved to which she replied that she was going to move forward with ordering the carpet.They end up sending one man out to do almost 2000 ft. of carpet. My husband had to come home from work to help him move the bed and couches and things that I was not able to ***** husband had to fight with them to get the $500 fee back for moving furniture. We are now left with Carpet that doesnt even meet the seam of our tile,.The house was left in a complete mess. The gentleman tried to vacuum, but it took him a long time all alone.Ive never had a man speak to me the way the gentleman in the background yelled at me. Im afraid for whomever is married to him. This family owned company has no values and I would STRONGLY warn you to stay away from doing business with them. The one positive thing I can say, is thank goodness they use text messaging, had I not had proof I can guarantee she wouldve lied about everything that had been discussed, planned and agreed to.
  

  Let Us Floor You

  Date: 04/16/2025

  Unfortunately I wish this was all true but sometimes you can't make people happy and unfortunately you did not fall through on to your end when I ask you for your license so I can get things processed through synchrony. So that's why you were not put on the schedule, but you know, everything worked out. We were actually there before the time. Frame ended and you're husband did not fight with me on the $500 furniture removal. I was already taking that off. In hopes of making you happy. That's insane for you to even say that I'm not sure where you're getting that information from.. also, we were sending another guy.That was right down the road, so your husband shouldn't even have moved the furniture in the first place both you and your husband knew someone was coming. Your husband apologized on your actions and said we were doing an incredible job.I truly wish you the best. Also not one person yelled at you in the background i was alone in my office. while you were screaming at me maybe it bounced off the wall? Not sure what you are referring to. We work and strive for the best customer service and best work possible unfortunately i feel as if no matter what I gave you or what I could of done nothing would made you happy and that's ok you can't win them all