Complaints

This profile includes complaints for Phoenician Primary Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Phoenician Primary Care has 15 locations, listed below.

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  Phoenician Primary Care

  1343 N Alma School Rd Ste 205 Chandler, AZ 85224-5903

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  Phoenician Primary Care

  2228 W Northern Ave Ste B202 Phoenix, AZ 85021-9351

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  Phoenician Primary Care

  16515 S 40th St Ste 139 Phoenix, AZ 85048-0560

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  Phoenician Primary Care

  606 N Country Club Dr Ste 1 Mesa, AZ 85201-5700

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  Phoenician Primary Care

  201 W Guadalupe Rd Ste 316 Gilbert, AZ 85233-3332

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I called Phoenicians to schedule an appt to see **************** for a sinus infection Ive had for a couple weeks. The lady who answered offered me an appt for 1445 with the opt of in-person or video. I accepted video. At approx 1420, I received a call from Phoenicians thinking it was **************** but when I answered it was a lady asking me to pay my co-pay. The last video appointment I had this was not a requirement. I explained I wasnt comfortable giving my credit card info over the phone. She then became a little rude and told me I have to pay in order for **************** to call for my appointment. I explained to her I wast that when I called. She continued to be rude and I asked for her name which she provided *****. I told ***** I would like to speak with her manager and she told me if I dont pay I will not receive the call. Again, I explained I am not comfortable giving payment over the phone. ***** started to cut me off. I asked who is her manager and she gave me the managers name which I forgot. I told her that is rude and she shouldnt treat patients that way. She then hung up on me. I called back and got the call center. I asked for the manager and was told she was in a meeting. I asked for her voicemail and was transferred. I left a message for the manager. As soon as I hung up, I received another call from Phoenicians. It was ***** calling me back to patronize me stating. She called the billing department and it appears I have a $40 balance that I need to pay. I told her not to call me again and asked why would she call me back after hanging up on me. She continued to be condescending and kept telling me she was going to cancel my appointment. I insisted she didnt and asked to speak with a manager. I then went to the office to speak with the *************** was at the desk and told me the manager was not in. I called the call center again and as Im speaking with them ***** was making rude remarks. She called me you people in a racial slur.