We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Health Care

Gifted Hands Homecare & Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gifted Hands, specifically ******** and An-jel, begin very polite and complimentary to get the clients, and then once you have signed the contract their true behaviors come out. They invoice with no itemized charges or categories, just one lump sum per week. They say it includes taxes, a 3.5% processing fee, and overtime charges along with regular hourly charges. Their caregivers never receive the time and a half money they earn from working. When approached, they hesitate in responding, make excuses, or try to **** the explanation off on the other person in the business. We spent a total of $17,337.00 for services, and the caregiver received only $6,720.00 of that money at an hourly rate way below the rate the company charges per hour. My spouse is a payroll manager, and these practices definitely go against payroll and tax guidelines. The comments they make to clients has a tone that is discriminatory and completely unprofessional. They are a company to avoid, and the extra money they have collected should rightfully go to the caregiver who did all the work. I want to see the caregiver we had during this time, who worked days and nights exclusively, to receive the money deserved for her work, which is the money we paid. Ethically, this needs to be rectified and therefore I am registering this formal complaint.

    Business Response

    Date: 12/27/2022

    Hi, I have read the complaint and Im completely floored with the allegations of my being unprofessional. Never once have we had a conversation where myself nor anyone from my team were rude or unprofessional. I own and operate a business you hired a business an agency and NEVER once in your complaint have you stated your mom was not taken care of in the manner you expected. My caregivers are not hired under any false pretense they sign paperwork just like the clients. Therefore, I dont think its appropriate for you to question how and when I pay my caregivers as long as the service you ask for us to perform was given. Is it that Im African American young owner that you feel you need to question my ability to run a great company ? Because I have several messages from you stating how wonderful we are especially since we stepped in at such a trying time for your mom. This is SLANDER and I will be speaking to my attorney because I have not once came after you for hiring my caregiver when you clearly signed a contract and Im my clause it states you are not to approach nor attempt to hire my caregiver for at least 6 months. My clients and caregivers are very happy with the service and support I give therefore I will not get upset with you Ill pray for you. HAPPY HOLIDAYS FROM GIFTED HANDS. 

Gifted Hands Homecare & Services LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.