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Business Profile

Mailing Services

The UPS Store 4430

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a package delivered to the *** store on Tuesday 9/17/24 as I was out of town. I went into the store to claim the parcel, 1z13e8020363209428. Unfortunatley, the package was not found by, the very polite clerk, who called the manger for assistance. The manager was clearly irritated and was rude and surley. She refused to look up my package without out specifing the date and time of the delivery. I explained that I believed that it was either the 17th or 18th and she refused to look up unless I could provide a specific date and was combative. I provided her my tracking number, name, and approximate dates of delivery and she refused to look up the information. I left the store without my package or any indication that she would attempt to locate it. I would like an appology for the rude and unprofessional behavior by the manager and I would like the item delivered to me. I suspect the manager sent the package back prematurely to the sender before the required time has passed for me to pick up.

  • Initial Complaint

    Date:09/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, September 11, 2022, I took my cell phone, a ******* Z **** 4, into the store referenced, with a pre-paid, next day air label that was provided to my by a ******* technical support manager. The tracking number is: 1Z 54V 84A 84 **** ****. The package was in a padded, brown envelope and the phone was in a black box with a grey lid. I asked the representative, a middle aged lady with red hair, for a box to package the envelope in as I wanted to be extremely cautious. She said, on two different occasions, that the package would be fine as it was in a padded, previously used envelope. She continued to use packing tape to seal the package, affixed the label, contained inside of a *** clear shipping envelope, to the top of the package and provided me with a receipt. I checked the status of my phone yesterday on ***' tracking website. Other than an acknowledgement of receipt of the package at the store, there were no updates, which I found odd. I called to speak with a *** representative and I was given an apology and instructed to file a claim as there were no updates to be provided other than what was on their website. Today, Tuesday, Sept. 13th, after checking the tracking website for updates, which there were none, I attempted to file a claim. Upon entering my shipping information and the tracking number to begin the process, I was told that the two did not match and I would not be able to file the claim. This phone was more than $1,900. To simply, dismissively, be told to file a claim so the tracking process could be initiated was, to say the least, disheartening.

The UPS Store 4430 is NOT a BBB Accredited Business.

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