Complaints

This profile includes complaints for Women's Health Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Women's Health Associates has 5 locations, listed below.

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  Women's Health Associates

  2181 E Pecos Rd Chandler, AZ 85225

• 

  Women's Health Associates

  455 E 6th St Ste 100 Mesa, AZ 85203-7118

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  Women's Health Associates

  1537 S Higley Rd Gilbert, AZ 85296-4771

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  Women's Health Associates

  10238 E Hampton Ave Ste 301B Mesa, AZ 85209-3322

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  Women's Health Associates

  1492 S Mill Ave Ste 201 Tempe, AZ 85281-5664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a down payment to ********************************************* for $1000 for a surgery that was scheduled for 4-8-2023. When I checked his network status on April 4th w/my insurance company I found he was no longer in-network. His surgery scheduler advised she was unaware that he went out of network. She called Cigna & then advised me this was an ********** would be in-network with my insurance plan in 3 weeks. I agreed to delay the surgery for 1 month to May 8th. I called my insurance company & the provider's ****** on May 3rd, both advised ****************** still wasn't in-network. I cancelled the surgery that day & the surgery scheduler advised she would notify the ****** manager to process the refund to my FSA card. Weeks later I still hadn't been refunded, called ***************************** ********************* ****** named ******, who advised me the doctor won't refund ****** will need to call the corporate ****** called ******* Medical. I called call ******* Medical's billing ***** they stated I would need to get the refund from the doctor as that is who I paid. Called ****** again the & she said this was incorrect. I called ******* Medical (***************************** number ************ option 7) on **** , 7-7 & each time they advised me that the refund was approved & I would be receiving a check in the mail (the payment was made w/an FSA card & should be credited back to the card). On 7-19-2023 I called them again & spoke w/Supervisor ****** (her direct number is ************) who advised me she would watch the case, but nothing can be done because they are behind & don't actually send out the refund. She advised a company called Cognizance does this & she has no idea when this will happen. I called the doctor's ****** & requested the refund again on 7-19-2023, stating I paid the doctor so he should be providing the refund. I gave ******* the ****** manger's assistant my FSA card number so they can do this. They have refused to refund me. The ****** manager ***** *** will not assist.