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Business Profile

Pizza

Rosati’s Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been ordering from the ******** ** restaurant located at ******************************** for over a year for the last 2-3 months Ive been receiving a burnt pizza so every time I call back and tell them theyll make me another pizza and send it out correctly but the last time which was Aug 21st I ordered a half ground beef half pepperoni it was delivered burnt so I called back they made me another pizza all the other times prior to this they never asked for the old burnt pizza back but this particular time they did when I received this last pizza everything was slid off to the side of the pizza that the so called manager delivered himself. On aug 30th I called to place an order a female answered told me hold on the a man answered Im assuming he was the manager he said theres a note attached to my number saying to refuse service to me Im guessing its because I complained about receiving multiple burnt pizzas I find this disrespectful racist unprofessional something needs to be done Im a paying customer its not like Im getting food for free its my money Im spending and I want my food and service done correctly. *** contacted the corporate office and nothing was solved they swept my concerns under the rug I also expressed my displeasure on yelp. I have pictures receipts emails etc

Rosati’s Pizza is NOT a BBB Accredited Business.

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