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Business Profile

Property Management

Park Property Management Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold a property located at ************************************* on 11/06/2024. Park Management charged by checking account $243.00 through automatic withdrawal for HOA fees for November 2024. I contacted Park Management in November 2024 and was told that a refund check would be mailed to me for the wrongful withdrawal. I was told the withdrawal was made due to the title not being transferred, something that I cannot be held responsible for nor can initiate the process.I again called on 4/14/2025 to request the refund check and was told the check could not be issued until the title hasn't been transferred. Again this is not something I can initiate nor obtain and my monies should not be retained while Park Management is resolving their situation.

    Business Response

    Date: 04/19/2025

     Ms. ****** was advised that we would look into her concern.  We are currently investigating the issue.  A refund check, if warranted, will be issued to Ms. ****** within 14 days.  

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