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Business Profile

Property Management

The Phoenix Area Real Estate

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************************** We leased a property from this company for four years. Throughout the duration of the rental term we kept the property in very good condition and, other than ordinary wear and tear, we left the house in better condition than we found it. Despite this, the property manager only returned about half of our rental deposit. The deductions they made were unreasonable, egregious, and not reflected in the costs defined in the lease contract and incorporated addenda.In addition, the property manager or owner refused to maintain the property in a safe condition: They refused to replace the original HV** unit that continued to fail, they refused to properly repair a ceiling leak that collapsed a portion of the ceiling which led to the accumulation of mold that was not properly remediated and caused the ** to fail every summer which caused us to go several days without ** in over 110 degree temps and were not provided any compensation to stay elsewhere while awaiting repairs.They refused to replace the master shower enclosure that was very obviously damaged when we moved in and also continued to develop mold through the duration of our lease due to them not hiring a professional to remediate the mold.They refused to replace any of the original windows. None of the seals remain intact and there are several windows with some very amateurish repairs that leave the window panes vulnerable to falling out and injuring someone.They failed to fix the exhaust fans in the bathrooms leading to more unremediated mold.Any time they did come out for the mold issue, they just sent a handyman who patched it, painted it and covered it up until it began to surface again putting our family's health at risk.There is a laundry list of additional items that won't fit on this complaint form.

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