Reviews
This profile includes reviews for Elevation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 144 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTravis L
Date: 05/15/2025
1 starTravis L
Date: 05/15/2025
Installation was great and easy back in *********. Since then the support and even sales team when inquiring about an upgrade has been terrible. This week I called the service department to discuss my failing system. After being on hold for 20 minutes I was forced to leave a voicemail as there were no agents available. After 3 days no one called so I called back. After being on hold for 20 minutes again I tried taking the new customer route to sales and was speaking with an agent within minutes. My system is 6 years (2019) and they are telling me I need to purchase a new communication piece as the 3g they installed system is no longer use. 3G was old outdated technology when my system was installed as 4G was widely available by 2013 or 6 years before my system was installed. They claim they had no idea 3G would be phased out. Please, youre a tech company please dont tell me you dont know. Now they want me to spend $550 on the upgrade. Guess what, the upgrade gets me to 4G which is already outdated by a few years as we are now on 5G.However the reason my system is not working has nothing to do with the communication piece, only my ability to monitor. So they want me to spend $200 to pay for a tech to come out and to a health check. Assuming the inverter is bad (this is the guess at this point) they will then charge me an additional $275 for installation of the new inverter which is under warranty.Sales team was great in *********, but Elevation Solar has no interest in taking care of you after the sale.
Elevation
Date: 05/16/2025
We understand your concerns regarding the 3G communication technology used in your system. At the time of installation, 3G was still supported by major carriers and commonly integrated into solar monitoring equipment across the industry. Unfortunately, the phase-out of 3G networksled by telecommunications providershas impacted many customers nationwide, including yours. While we wish we could have predicted the exact timeline of its retirement, the industry has had to respond alongside these carrier ********** clarify, the communication device does not impact your system's ability to produce energy; it affects the remote monitoring of performance data. Your solar system is still producing power unless a component such as the inverter has failed, which would indeed require a service visit to ********** addition, the manufacture SolarEdge emailed all customers being effected by the retirement of the 3g cell kit. Please feel free tor reach out to SolarEdge at ****************. additional information listed below. **************************************************************************Review fromAmber A
Date: 10/29/2024
1 starAmber A
Date: 10/29/2024
I have had multiple technical issues with the solar system installed in summer of 2022, requiring technicians to come to my home to perform repairs every few months. Given the young age of the system, it is frustrating to deal with this many quality issues. The parts are under warranty, but I have just been informed that Elevation has a "policy change" and now each visit which was originally offered free of charge is now subject to a $200 fee for labor. Given how many issues I've had with the inverters and panels, this will be incredibly costly for me. Given the new policy, I would not recommend using this company.Elevation
Date: 05/16/2025
Thank you for taking the time to share your experience. Were very sorry to hear about the technical issues youve faced since your solar system was installed in the summer of 2022. We understand how frustrating it be, and we sincerely apologize for any ****************** like to provide some clarity regarding our service visit policy. While the parts used in your system are covered under the manufacturers warranty, Elevation Solar has never been contractually obligated to provide labor for warranty work at no charge unless if it's installation related issue, meaning our install of the solar was the route cause of the problem. In the past, we have occasionally waived labor fees as a courtesy to support our customers, but those instances were not part of a formal policy or guaranteed service model.We appreciate your feedback and recognize that experiencing issues early in your system's life can be especially discouraging. Wed be happy to review this situation with you over the phone again. Please reach out to our Customer Experience team directly at **************, referencing your BBB complaint, so we can assist you further.We value your business and hope to restore your confidence in both your system and our ongoing support.Review fromIH H
Date: 08/27/2024
1 starIH H
Date: 08/27/2024
Manager ******* ( if hes even a true manager ) was absolutely rude and condescending !! He made light of my concern that the tech came to my house late , didnt knock on the door to let me know he even was there after I was told I needed to be home . I had items removed from my breaker box without my knowledge . Issue was not fixed . Pictures and a report were drawn up without my knowing until I called days later . I have gotten two very high power bills totaling $1320 . They dont communicate BUT **** the field manager demonstrated professionalism and understanding with my concerns . He and the nice phone **** were helpful and polite . ******* could use some management training and courses in effective listening and communication skills !!!Elevation
Date: 10/16/2024
We apologize for your negative experience with Michael. We value your feedback and understand that your experience did not meet your expectations. We’ve taken note of your concerns and will address them internally with the corresponding department.
We appreciate your kind words about Tony and the phone representatives, we'll be sure to let them know
Thank you for bringing this to our attention. Please feel free to give us call if needed!Review fromJoe R
Date: 08/26/2024
5 starsJoe R
Date: 08/26/2024
Spoke with Zetty from Elevation. He provided excellent customer service, listened to me completely, didnt rush me, and he then walked me through trouble shooting that solved the issue. He also explained every step thoroughly to increase my knowledge; to help me become more independent.Elevation
Date: 08/28/2024
Hello, thank you for your kind works for *****. We are glad that he was able to assist you through your issue. If you ever need assistance down the line, feel free to give a call!Review fromBil G
Date: 08/21/2024
5 starsFor those who are looking to buy solar panels, you should consider Elevation Solar Or least give them a call and to answer your questions.Everyone has different experiences with solar companies, some good and some bad but for me Elevation Solar is the best. They were my first and only solar company and I have been with them for well over 5 years.The few times I decided to call usually a person would answer the phone. If the person I needed to Talk to was not in I would a message not really expecting to get a prompt response.I was very surprised to get a call back the same day. I was even more surprised that I have received several calls over the years just them checking to see how my system was working and if everything was fine.The calls were from different Elevation folks, but all the call started off the same way, Hello Bill this is so and so with Elevation Solar, I just want to check to make sure your system is operating fine.I feel like a person with Elevation Solar not just a number.If you are interested in Solar Panels, I think you should at least contact Elevation Solar and get your questions answered.Im not getting any compensation for this review, Its just a great company with great equipment and customer service. And I just want to spread the word.O by the way my system works great, and I have never had an issue.Review fromGustavo Jonatan S
Date: 08/08/2024
5 starsVery responsive and easy to reach. Have been good to meReview fromTark E
Date: 07/31/2024
1 starTark E
Date: 07/31/2024
My system has been down for over a month. It took over a week to reach someone. I was told that they had 24-hours to troubleshoot. If they coudn't resolve I would have a tech reach out to me. I never heard back.I finally reached out to my sales person for asssitance. He ensured me that the matter woudl be addressed. Still nothing. I again reached out to my sale peson. He informed that there is only one technician in the entire state of *****. This was confirmed with another call to Elevation Solar. How long will that be before they get to me. My electric bill is $475 without my solar panels. They need to hire more technicians and pay them over time to service their customers. This is totally unacceptable.Elevation
Date: 08/02/2024
Hello, Thank you for sharing your recent experience us and we apologize for any inconvenience it caused. We note that you've been in contact with out ***************************** and they are assisting you. Please feel free to let us know if you have any other concerns.Review frombob S
Date: 07/12/2024
1 starbob S
Date: 07/12/2024
having a problem with this company from the beginning, the installation took too long and I had to get the salesman involved to get the solar installed within the time frame it said in the contract. Now I have 4 panels gone out, having a problem with the service department. I get a runaround from them. I called Elevation for repair on 7/6/2024. their technician came out and said it was the connector, I called the service department again and they told me it was the microinverter and it was on order through Enphase but when I called Enphase with the case number they said that was not the case. The elevation technician couldn't fix the problem and I am getting run around, I am going to send them an E-mail and give them 2 weeks to repair my system and if it isn't done within that time frame, I am going to Hire another company to fix the system and take these guys to small claim court for the damages.Elevation
Date: 07/16/2024
Thank you for sharing your experience with us but we apologized to hear it has not been to our standard. We also apologize that the repairs needed are taking longer then anticipated. As mentioned by our ****************** we are currently pending the component to be replaced by the manufacturer under warranty - this process can tend to be lengthy as the manufacturer has to review, approve, and ship the warranty replacement. We note you've been in contact with management from our ******************, so please let us know if there is anything needed from us.Review fromJames S
Date: 06/26/2024
1 starJames S
Date: 06/26/2024
Elevation completed my insulation upgrade and used SRP grants to offset the cost. Excellent work!I asked if they had a referral program. I was told yes $50 per referral. I referred two of my neighbors for insulation upgrades.I have called over several times and set emails to a manager and he said he would take care of it. Nothing happened. I can certainly live without the hundred dollars. When a company makes money off of your recommendations and skips out...who knows what else they would do.I feel a deal is a deal and they reneged.Elevation
Date: 07/17/2024
Hello, thank you for sharing your experience with us. We believe the manager you shared your referrals with is no longer with Elevation thus the lack of response. We apologize if this caused any misunderstanding with our proceedings. We have attempted to reach you without avail, so please feel free to give us a call to further discuss and make the situation right . Have an Elevated day!Review fromLuis M
Date: 06/06/2024
5 starsLuis M
Date: 06/06/2024
I been dealing with my solar system for almost year until I get recommended with Elevation,since i started talking with ***** everything went on right direction and yesterday they get my system get back to work due to I was waiting for manufacture company send back the part damaged.soon as I get it call Elevation and they set up appointment,show up on time and get it replaced and make it running.so happy to have my system back and generating powerElevation
Date: 06/07/2024
Hello, We appreciate you taking the time to share your experience with us and we are glad that our Service agent, *****, was able to assist. If you were to have any questions in the future, don't hesitate to give us a call!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.