Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May **************** Complaint Against OptimizeYou for Violating TCPA Regulations I am writing to lodge a formal complaint against OptimizeYou for their SMS marketing practices, which I believe violate FCC regulations and the TCPA.On December 1st, I received an unsolicited marketing text message from OptimizeYou. I promptly opted out of their marketing communications as per the instructions in their message. However, within a day or two, I received another marketing text from them. This is a clear violation of the ***** which mandates that a request to stop receiving marketing messages must be honored within a reasonable timeframe.I request that this matter be investigated and appropriate action be taken against OptimizeYou for their non-compliance with the TCPA.Thank you for your attention to this matter.

  Business Response

  Date: 12/06/2023

  I appreciate your attention to the concerns raised by *******************************, a former employee, and would like to provide additional clarification regarding the communication he received.

  
  Firstly, I want to assure you that the message sent to **************** was not a marketing communication. It was, in fact, a non-marketing message specifically intended to request his feedback through a review. I want to emphasize that **************** has been successfully unsubscribed from any future marketing messages, and we respect his preference not to receive such communications.

  
  However, a second message was inadvertently sent after his unsubscription, and I would like to clarify that this was a result of an automated system designed to send a reminder within two days. Importantly, this reminder is not characteristic of marketing messages and is not intended to be intrusive.

  
  Steps have been promptly taken to prevent any recurrence of such incidents. I would like to assure you that, moving forward, **************** and others will not receive any unsolicited marketing messages from our end.

  
  We value our relationship with all our patients and both current and former employees, and we are committed to maintaining the highest standards in our communication practices. We apologize for any inconvenience caused and appreciate your understanding.

  
  If you require further information or have additional inquiries, please do not hesitate to reach out.

  
  Sincerely,

  *****************************

  Office Manager

  Customer Answer

  Date: 12/06/2023

  Dear ******************,
  
  Thank you for your prompt response. However, there seems to be a significant misunderstanding. I would like to clarify that I have never been an employee of Optimize You Performance medicine ( OptimizeYou, LLC). Any claims or records stating otherwise are erroneous and need to be forwarded immediately.
  
  Considering this, I request you to provide me with any documentation that files me as an employee (W-2, offer letter, etc.). Additionally, I must insist on a formal acknowledgment and visual proof that my personal data has been completely removed from your systems as a patient, along with any other capacity that I have been mistakenly associated with.
  
  I am concerned that this misrepresentation of employment could potentially be a breach of my rights. In the interest of resolving this matter amicably, I ask you to address these issues promptly. If I do not receive satisfactory evidence of the corrections and my data removal, as the misrepresentation of employment status can constitute a legal offense under applicable state laws, potentially falling under identity theft or employment defamation categories.
  
  I look forward to your timely resolution of this matter.
  
  

  Business Response

  Date: 12/07/2023

  ****************,

  After looking further into this, we have determined that the message in question was generated by a test patient account in which you created. It has been brought to our attention that your information was intentionally entered into these test accounts, resulting in the message being sent. Had your details not been deliberately added to these test patients, the message would not have been generated.

  I would like to acknowledge your observation that you were not an employee, which is accurate. However, it is noted that you had access to all of our systems and intentionally input your information into multiple accounts within the systems. I want to assure you that immediate action has been taken to remove all instances of your information from our records.
  If you have any further concerns or if there is anything else you require assistance with, please do not hesitate to reach out.