Complaints

This profile includes complaints for Spencer's TV & Appliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spencer's TV & Appliance

  17500 S 40th St Chandler, AZ 85226-2572

  
• 

  Spencer's TV & Appliance

  115 W 1st Ave Mesa, AZ 85210-1311

  
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  Spencer's TV & Appliance

  14202 N Scottsdale Rd Scottsdale, AZ 85254-4077

  
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  Spencer's TV & Appliance

  14202 N Scottsdale Rd Scottsdale, AZ 85254-4077

  
• 

  Spencer's TV & Appliance

  10220 N 43rd Ave Glendale, AZ 85302-2004

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 16, 2023, we bought an LG refrigerator (LRFXC2606S) from ***** ****** at Spencer’s Appliance, 14202 North Scottsdale Road Suite 124 Scottsdale AZ 85254. We paid $2,238.09, invoice # ********* After delivery we noticed right away that there was white residue on the water/ice dispenser and on the chute, as well as in the water and ice. We cleaned it, but it returned. After checking online and contacting LG, we performed the steps they asked us to do to alleviate the issue. This did not work.
  LG sent Viktor, a service rep out to our house on Feb 20th. Viktor told us that LG had redesigned the filter system on the new refrigerators, and that they ‘work as designed.’ The problem he said is that if you have hard water in your house, you will probably get ‘calcium carbonate’ residue. We live in Phoenix AZ, a hard water city, and have always had hard water. Our previous LG worked just fine, which is why we replaced it with another LG from Spencers.
  I called Spensers and followed up with emails to Keith, our salesperson on Feb. 14th Feb. 21st and 22nd. On the 22nd, Keith said that he had forwarded our complaint to the ‘district manager.’ I replied after not hearing from the district manager, asking for that person’s name, but Keith has ghosted me and does not reply.
  My emails have all been very respectful and courteous, so I am now very frustrated. This brand new refrigerator does not operate as it should in our home. LG and other appliance stores selling this item in Arizona need to be responsible to their customers. We have previously bought a refrigerator, oven and microwave from the store.
  We are asking Spensers to facilitate and return and credit for another refrigerator with can operate in standard appropriate fashion.

  

  Business Response

  Date: 03/08/2024

  We apologize that this refrigerator is not working as their
  older one did, though we cannot assist with any refund or replacement due to
  the refrigerator working exactly as the manufacturer intended the product to
  work. Arizona does have hard water, and residue is something that happens to
  nearly all water carrying appliances that are not connected to a reverse
  osmosis system. Our sales staff cannot anticipate every objection that a
  customer would have, and had the importance of not having any hard water
  residue while living in a hard water city been brought up at the time of sale
  by the customer, it would have been recommended to purchase a reverse osmosis
  system to send completely pure water to the refrigerator, as this is the only
  way to ensure that there would be no residue or at the most very little. If the
  customer believes that LG should not be selling this kind of refrigerator in
  Arizona due to this issue, they are free to contact LG and make their complaint
  known, as well as ask them to issue a replacement credit so the customer can
  pick out something else. Since this appliance does not have any defects in
  workmanship, and is functioning per the LG technician exactly as it was
  designed, Spencer’s cannot assist with any kind of return or exchange on this
  product. 

  Customer Answer

  Date: 03/08/2024

  I expected this response from Spensers as I had read other BBB complaints. Now that they know about this issue, they have a responsibility to disclose this to future purchasers. 

  Since their only job is to sell, and not to address the satisfaction and operation for customers, my future purchases will go to Costco.

  Shame on Spensers. 

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for location at *********************************************** . Sales person ****** We spent $15k in appliances for our new build. Paid for in September.Made us take delivery in October before we were ready for them citing they wouldn't hold until January and wouldn't guarantee any to be left then. Kept in packaging they were delivered in and in the same spot they dropped them off at. Didn't open until January to prevent being damaged. Opened packaging to a smashed door and half the water softener system missing. Got other half softener in about 2 weeks, they told us to eat it on the smashed door. Obviously a forklift smashed it and we don't have a forklift...... As of this week,we will file paperwork with court. Could have just got us a door or replaced the unit you destroyed. We didn't ask for anything you didn't owe us.$45k spent there in 2 years for 3 remodels and builds.

  

  Business Response

  Date: 02/13/2024

  We apologize that the customer is having difficulty with their refrigerator door. Spencers has a strict 48 hour policy on reporting damage to appliances upon delivery. This is something that the salespeople share with their customers, and is also printed on our folders. The manufacturers will not honor any request for cosmetic parts after that period.Additionally, the salesperson noted on the invoice for the drivers to open and inspect the appliances upon drop off, but the driver noted that the customer declined, asking that the units remain in their boxes. Finally, this home has been an active construction site, with many trades in and out doing different work. The appliances were definitely moved at least once during that timeframe,because the drop off location that the drivers have in photographs from November 15th ************************************************** to the ******************** to demonstrate that they never moved. We can only prove that they were moved once, but during the process of building a home, they likely were moved several times as different trades needed access to the area. Unfortunately,due to these reasons, Spencers cannot get a replacement door for this customer without covering the costs ourselves. We can offer to help buy a door for the customer with our dealer discount on parts, which will help the price somewhat,but we cannot absorb the cost of the door. 

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a washer and dryer set from Spencers and have had repeated, persistent issues with both operating correctly. They recently sent out a repair tech on a service call who all but accused us of abuse of our washer because we have not been doing regular maintenance on a part that would require us to literally dismantle half of the appliance, and refused to repair or replace a part that is not functional without charging us. This happened once before and they helped us by honoring the warranty that we paid for - now they want hundreds of dollars to repair something thats completely out of our control. Absolutely unacceptable.

  

  Business Response

  Date: 02/13/2024

  The service manager at Goldwing has been attempting to contact this customer to resolve the issue, but has not been able to make contact as of this response. When you get this, please reach out to Goldwing so we can get this addressed. Thank you. 

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Frigidaire Freezer Model FfUE2022AWA on 2/9/2023 from Spencers TV and Appliance at **************************************************. We asked if the freezer was garage ready and were advised that it was. We purchased an extended warranty just in case we had issues. The first part of September 2023 the freezer quit working and was not staying cold. We lost some of our food that was being kept in the freezer, especially meat. The compressor was replaced (on a freezer not even a year old). The freezer worked fine for a few months. A few weeks ago the emergency light came on again and the freezer has not worked since then. We again lost some food. One repairman came out and advised us Frigidaire has been purchased by Electrolux and that only the labor would be covered but not the parts. The repairman advised there is a Freon leak and it is possible the freezer cannot be fixed. We are waiting to hear back from Electrolux. I have spoken to several employees at Spencers and today I spoke to the manager. We have been a customer of ********************** for many years and have purchased appliances from them. At this point we are requesting reimbursement for the freezer. We have not been satisfied with the freezer and honestly do not have confidence in its ability to operate properly. We have lost money on the spoiled food both times it has quit working. The manager said he was unable to do anything until he finds out if Electrolux can repair the freezer. Honestly if if it is repaired we no longer have confidence in it operating properly. It doesnt seem to us that Spencers is standing behind the products they sell. A freezer that is less than one year old should not need a new compressor and have a Freon leak. The freezer cost ****** including warranty and tax. At this point we are requesting a refund as we do not want another Frigidaire freezer.

  

  Business Response

  Date: 02/01/2024

  We apologize that you are having trouble with your new freezer. The manufacturer is responsible for repairing or replacing the appliance during the one year warranty period, and though it is not a great experience in the first year, it is not completely strange to have a couple repairs within that time period. Should Frigidaire offer a replacement credit for the freezer you have now, Spencers can generally turn that into something else other than a Frigidaire unit in the exchange process, though sometimes they decide to send a replacement unit and we are contractually obligated to provide that unit to you in the exchange. Spencers does not take back, replace, or refund appliances in lieu of the manufacturers warranty process, so any replacement at this point would have to come at the request of the manufacturer,presuming that they cannot get the unit working through the repair process. We recommend that you call Frigidaire to express your frustration with their appliance, and your lack of confidence in their machine. Hearing directly from the customer, the manufacturers tend to respond quite a bit better than when the retailer calls. We do hope that this matter is resolved quickly, and that you can get back to having a freezer that works as expected. 

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a first time home buyer I thought I was doing my diligence by taking pictures of the spaces I would have for appliances. So I took pictures of the laundry room and refrigerator. With the knowledge I had I went online and ordered appliances I thought would fit the spaces I required. Because this was after hours my cart would be approved by a sales representative the following business day. Here is when I was introduced to ************************* (JD), immediately I sent him over pictures of the spaces I had taken for the appliances and right away he steered me toward compact washers and dryers. Being that he was the expert I thought I was being guided in the correct manner. The first issue arose when we were talking about Bosch appliances (compact washer and dryer) and a whirlpool refrigerator, because the total for the appliances was going to be over $3,500 I asked if he would throw in hoses, delivery, and installation to which JD agreed. Later that day I get called from JD that he was these sweet ******* appliances which I was originally looking at in the large size but was later convinced to get compact after sending over my pictures. Who wouldnt jump at the opportunity to get a washer and dryer at $500 a piece? So I pulled the trigger and handed JD all my information. Little did I know that the agreement of installation, hoses, and delivery were not part of the equation. So when I confront ** about this he was like you have a better deal but to save characters he budged and gave me a credit only after saying when you have anyone looking for appliances remember me. I could look past all of that until today (1/24/24) the day of the delivery I get my appliances, my wife and I are looking at each other like man these are small. I call JD to no availability and get a text to call the store. We are in a scramble here because we just moved in and want to do laundry. All Im asking for is Spencers pick up the wrong sized appliances and refund me my money I paid for them.

  

  Business Response

  Date: 02/03/2024

  We are sorry to hear that the appliances you selected and purchased are not to your liking. Now that they have been opened and installed,we scan still arrange an exchange for a different set, but we would need to charge a restocking fee to cover the cost to Spencers for now having to sell them as opened/used machines. This is of course presuming that the condition of the machines is the same as it was upon delivery, with no signs of incorrect use or abuse during the time youve had them. If you wish to exchange the machines with a restocking fee, please contact the manager at the Webs location where you made your purchase. His name is *****; he is already aware that you may make contact, and has a solution in mind that should meet your needs. 

  Customer Answer

  Date: 02/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I also want to apologies for being to rash with the process the stress of moving and having my in laws and wife tell me how I messed up got the better of me. ** has not only been professional through the whole process but very friendly. Probably not the typical route to create a lifetime customer but I will be using ********************** for the way they handled everything.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Kitchen Aid side by side refrigerator / freezer in May 2023 from ******************* at Spencer's TV and Appliance at ******************************************************************* was delivered in June of 2023 At the time of delivery the doors had small dents. The delivery team was nice and acknowledged the dents and took photos.They informed me to notify ********* and they would have a replacement ordered and delivered.I informed ******************* at Spencer's TV and Appliance that the doors were dented and sent him the photos.He acknowledged the dents and informed me that the delivery team had sent photos and they had also informed him.He offered me a $1,500 credit or new doors - I chose the new doors.He informed me that it was about 6 wees to get them and I accepted.I called at 6 weeks and was told there was a 3 month delay.I called at 3 months and was told someone would get back to me.It has been over 6 months and I still have no doors.I visited the store and spoke to ******************* 2 weeks ago - he promised to call me last week with an update and I still have not heard back.I just want this corrected.How can I get this resolved?

  

  Business Response

  Date: 01/19/2024

  The store manager and the customer have worked together and arrived at a solution that is acceptable to both parties. 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/29/2023 Purchased:Bed Set $1140.29 + Washer/Dryer $2231.71 = $3372.00 From their website:We here at Spencer's TV and Appliance are 100% committed to your satisfaction. Our talented sales staff are available to help you select the right product for your needs...your sales associate can help facilitate the return by calling the store you purchased from... At *************** Store, met w/***** for a washer/dryer. He also made multiple mattress recommendations. I purchased a bed set, washer/dryer, related kits, delivery, removal, and 4-year warranty. 12/11/23 one deliverer dropped off the bed set; he was not able to deliver the washer/dryer because of a door, I would call to reschedule. 12/13/23 I called to reschedule delivery and raise concerns 1) box spring did not match 2) mattress was very uncomfortable. ***** said nothing could be done once the set was delivered. Tranferred to manager, *** He stated that that they couldnt do anything because packaging was removed. After increasingly tense discussion (no info on website about mattresses as final sale) maybe they could partially refund the box spring. 12/14/23 I called to confirm the washer/dryer delivery, again ** was very terse. Later ******* (passed from **) called. He stated that I had the option to come back to that or another store to find another mattress (I felt very uncomfortable given multiple incredibly tense conversations); otherwise, I would have to pay $600 to return the set. 12/15/23 I called ******* to say that I would keep the bed set (rather than have them return to my house) and cancel the washer/dryer order (due to lack of confidence in their services). He wasnt near a computer and would process when possible. I have not heard from him since, nothing was delivered, and I have not received any refund. a)nothing was special-order; b)12/16/23 discovered box spring was delivered damaged (couldn't inspect under mattress); c)nothing was hauled away; d)washer/dryer was not unboxed or unloaded.

  

  Business Response

  Date: 01/17/2024

  Spencers will contact the customer on 1/18/2024 to ensure that the refund is processed appropriately. 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I bought a dishwasher and microwave from spencers tv and Appliance arrowhead location on 12/5/23. I called them on 12th or 13th as the dishwasher isnt drying. They came out on the 26th and verified that it was not drying. Was told they would order the parts and would be back out within two weeks to repair it. As of today there is still no ETA for repair and my call to them was meet with no understanding or wiliness to resolve the issue quickly. During this time the number 2 button on my microwave isn't working every time. I feel I was sold lemon appliances that haven't worked properly from the start and will have a lifetime of ongoing repairs. There unwillingness to expedite the repairs is unbelievable. i am asking for one of the following three options to resolve the matter. 1. expedite the repair within next three business days, 2 replace the appliances or 3 rebate my money and take back there appliances. Would appreciate any assisting you can provide in this matter. Thanks

  

  Business Response

  Date: 01/16/2024

  We apologize that you are experiencing a service issue with your appliance. It is not uncommon for an appliance to need a repair within the manufacturers warranty period, and sometimes those repairs do take a little time. The number one reason is that it does take some time to get the parts to make the repair, though once ***************** has them its generally pretty fast to get them installed and the problem alleviated. There is no way to expedite the parts ordering process, as the service center receives parts every day of the week, and if the part was available in one of the major parts houses that the manufacturer requires service centers to use, it would be sent to them immediately. If you wish to contact the manufacturer and make the claim that you have received a lemon, you are welcome to do that, and if they give Spencers the go-ahead to replace the unit we will assist. Spencers does not however refund or replace appliances in lieu of the manufacturers warranty process. We do hope that the part arrives and your service issue is resolved as quickly as possible. 

  Customer Answer

  Date: 01/18/2024

  I received a call yesterday to set up my repair. The soonest they can make it out is the 30th of this month. If you receive parts everyday why has it taken since December 26th to get the parts now? Do you think waiting 4 weeks for parts is acceptable? Bottomline is you don't care about your customer experience. If the 30th repair doesn't fix the issue, I will reach out to Whirlpool directly. Needless to say I will not be buying future appliances or recommending ********* going forward.   

  

  Business Response

  Date: 01/19/2024

  We apologize that your appliance is in need of repair, and that it is taking longer than you expected for that repair to finalize. All service centers get their parts from the same few parts houses, and all of those parts houses are stocked by the same manufacturers. No matter where this appliance was purchased, or who is doing the service, the amount of time it would take for your specific appliance to be repaired would be very similar. It is a misplacement of blame to assume that the same appliance bought from a different retailer would have different results. It would not, as all service centers are working with the same parts house and the same manufacturers. We do hope that on the 30th the repair is resolved for you, but if after that point you wish to begin the process over again with Whirlpool you do have that ability, though Whirlpool is going to refer you to a local servicer in your area, who again is working with the same amount of resources as the servicer you are currently using.    

• Initial Complaint

  Date:12/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased washer 7/8/19 and 4yr warranty for total 5yr which my paper work shows. When I tried to do a claim in Sept of this year the warranty ** said I was out of warranty which should since it has not been 5yrs. I called Spencers and showed them my paperwork and they gave me some ransoms reason for the 5yr must be something else like the drum or something thats **vered. I said okay and paid $300 to get my washer fixed. Well my washer is having other issues and really dont see how my 4yr extended warranty is not being honored. I get one year from manf. Plus 4yrs I paid for making it 5. They need to honor my 4 yr extended and pay my money th at I paid already to have one issue fixed. This seems highly bait and switch and why would I pay for 4yrs if they are starting it day 1? Manf warranty **vers for the first year. Now I have to pay more money to get it fixed when Spencers should be honoring the 4 extra/extended warranty I purchased and shows on my receipt. I have purchased a dryer around the same time and need that looked at to but afraid they will just tell me the same thing.

  

  Business Response

  Date: 12/12/2023

  We apologize that this customer is having trouble with their **********************. All of Spencers warranties go in effect on day one of ownership,and run for the length listed on the warranty. Therefore, a four year extended warranty is effective for four years from the date that the customer takes ownership, and likewise a two year extended warranty would be in effect for two years from the date of ownership. Spencers warranties have always been sold this way, and they have never been an extension after the expiration of the manufacturers ************* of the main reasons it is not done that way is because manufacturers have different warranty lengths for different products, and tacking it on the end would make the warranty longer or shorter depending on the product that is covers. This is confusing, so warranties are sold based on how long they last, which in this customers case is four years from the date that the customer took ownership of the **********************. Based on the date of purchase, the extended warranty would have been exhausted as of 7-9-2023, so at this point any repair costs would be the responsibility of the customer to cover. 

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased washer and dryer 9/13/2023, washer stopped working after 2 months. Contacted Spencers who pushed me off to a repair company. Repairman came to house and cannot get washer to work and cannot trouble shoot or fix. He has never seen this problem. I have been without a washer for 3 weeks having to travel ***************************** a dangerous area. I want either a refund or a brand new replacement.

  

  Business Response

  Date: 12/05/2023

  We are sorry to hear that the washing machine is not running as the customer would expect. The initial servicer was not able to duplicate the problem, so they were unfortunately not able to diagnose the unit and provide a resolution at that time. Since then, a different servicer was contacted, but the notes indicate that the appointment was too far out for the customers liking. Spencers does not take back or replace appliances in lieu of the manufacturers warranty, and after a couple months of use and ownership,this machine falls well under the manufacturers warranty, and the customer would need to continue with service/repair in order to resolve the problem.Thankfully, service is scheduled with Goldwing Appliance Repair on December 8th,which is only a few short days away. We hope that the coming appointment will alleviate the issues that the customer is experiencing, and get them back to doing laundry like normal.  

  Customer Answer

  Date: 12/08/2023

  Your service tech just left my house (3rd time) He cannot fix the washing machine, he has replaced all the parts Maytag instructed him to and it still does NOT WORK. Again I am stuck with a LEMON. I purchased a working washing machine not this broken piece of crap!! I have been out a washing machine for over a month, driving weekly 2 hours to a laundomat every weekend!! I want it replace with a new WORKING machine.

  

  Business Response

  Date: 12/15/2023

  We apologize that this repair is taking a little longer than expected. Sometimes it takes more than one trip fully diagnose and repair an appliance, especially when the symptom is inconsistent, or doesnt show itself every time. We see that the customer is on the schedule for the repair company to come back out, and we do hope that this alleviates the problem.