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Business Profile

Windshield Replacements

2U Glass & Tint LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for 2U Glass & Tint LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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2U Glass & Tint LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the service provided by your company on 6/16/23, under my insurance glass deductible claim. Despite the successful completion of the class replacement, I have discovered that an internal component was broken during the service. This issue was not communicated to me at the time of the service.Details of the transaction and the dispute are as follows:Date of the Transaction: 6/16/23 Insurance Deductible Applied: $0.00 (covered by insurance)Nature of the ******************** provided has resulted in a broken internal component within my vehicle's windshield mechanism. This damage was not evident until a subsequent service revealed that there are 3 stripped screws that hold the moldings, which is evidence of improper handling.Attempts to Resolve: Despite the clear linkage between the damage and the service performed, there has been a refusal to honor the warranty coverage. This denial of responsibility is highly unsatisfactory and reflects poorly on your commitment to customer service and quality assurance.The standard of service I have received is below expectations, with a significant lack of transparency and accountability regarding the damaged component. I insist on a thorough investigation into this matter, and I demand that your company takes responsibility for the damages incurred by covering all associated repair costs.Please take this letter as an official complaint. I expect a prompt and comprehensive response, detailing how you will address these concerns and specifying the actions you will take to resolve this issue.

      Business Response

      Date: 02/15/2024

      I was looking thru my system and it seems we do have the parts on order for the customer. If he would like to call ** directly with any additional questions wed be more than happy to help them out. 

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