Complaints

This profile includes complaints for Auto Glass 2020's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Auto Glass 2020 has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Auto Glass 2020

  355 E Warner Rd Ste 4 Chandler, AZ 85225-0930

• 

  Auto Glass 2020

  10801 N 24th Ave Ste 115 Phoenix, AZ 85029-4712

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company name: auto glass 2020 (********)Service received: Windshield replacement (Tesla Model Y)Date of completion: approx. 5 weeks ago]Rebate promised: $300 ??? Issue ******************* initially contacted me with aggressive sales tactics, including voice notes and promises of a $250 rebate and free chip repair.After multiple cancellations:1st appointment canceled last-minute due to a damaged windshield.2nd appointment canceled without notice because the technician claimed he didnt know it was a Tesla.This wasted two full days, as I was given large, vague arrival windows.After expressing frustration and intent to cancel, I was persuaded to continue with the promise of:An increased rebate of $300 An expedited rebate process, to be initiated as soon as the work was completed ??? Post-Service Problems:The windshield was eventually installed and recalibrated.Its now been 5 weeks since service completion and the rebate has not been processed.Ive contacted the business multiple times:The owners wife, *****, responded coldly, stating it typically takes 46 weeks and offered no help when reminded that I was promised expedited handling.She referred me to another staff member who also did not provide a timeline or resolution.Other customers have left similar reviews on Yelp and the BBB stating the same issue weeks or months of delays with no rebate issued.The company now claims theyre a small family business facing financial difficulty and do not have funds to pay out all rebates at once.??? Complaint Goal:I am seeking:Immediate processing and delivery of the promised $300 rebate Accountability for false advertising and bait-and-switch tactics Public awareness that this company is offering rebates they are not currently able to fulfill

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trusted them to replace my windshield in October 2024. In November I received an incentive check that bounced, which led to a bank fee and completely threw off my finances that week. I also contacted them about chips in my paint during the install.I have called/emailed/texted them repeatedlyjust to get excuses, no follow-through, and no resolution.This has been stressful, frustrating, and shows a total lack of professionalism. They are failing to honor their commitment to the customer.

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company replaced the windshield on both my vehicles back in December 2024 with the promise of a 250 dollar incentive per vehicle (500 dollars total). It is now June and still have not received anything. Multiple attempts to collect my incentive have been unsuccessful with the business giving me the run around. This business is deceiving and untruthful. Civil suit will be taken next.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan they filed a replacement claim with my insurance company with the promise of 225 dollar incentive to myself, now have refused to even give a call back but have called multiple times to see if I need a new windshield, the big issue is on top of that they had employee take my info and start calling from a new company regularly... She got mad when I called them to let them know and when I tried to speak to a manager was told I would get a call back and never did... Both issues they refuse to address and just say the appropriate person isn't available and will call back but never happens

  Business Response

  Date: 05/13/2025

  We sincerely apologize for the frustration and inconvenience you've experienced.
  We want to acknowledge your concerns and offer a clear explanation. The individual who initially took your information was a former employee who acted outside of company policy and without authorization. We take this matter very seriously and are actively pursuing appropriate legal action against this individual for misusing customer information after their departure from our organization.
  In addition, our company is currently undergoing an internal restructure, which has temporarily affected our response times and communication flow. However, this is not an excuse for the lack of follow-up youve received. We recognize how important timely and respectful communication is and regret that we did not meet that standard in your case.
  As for the incentive, our company owner will be reaching out to you directly to discuss and resolve this matter. We want to ensure you're treated fairly and receive the follow-through you were promised.
  Again, we apologize for the inconvenience and appreciate your patience while we work to make this right.

  Customer Answer

  Date: 05/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Autoglass 2020 for 2 years back from *********. The last time we used them for a windshield replacement in 2021 the technician broke a piece on the frame around the windshield resulting in us having to file a complaint with them to have this fixed which was not a smooth process so we decided to stop using them and we made them aware that we do not want them to contact us any further. They have continued to call and text me over the past 4years. They have called me over 10 times a month and text me at least 12 times a month. I have told this company to take me off ALL their call lists and to make note to stop contacting me for their manager. The calls keep coming in constantly still today. This is now harassment. I need this company to stop contacting me in all forms it I will have to contact the police for harassment.

  Business Response

  Date: 01/29/2025

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience this situation has caused you. After thoroughly reviewing our records, we have verified that your information is on our Do Not Contact (DNC) list, and we have taken all necessary steps to ensure that you are fully removed from our system. You should no longer receive any further calls or messages from our company. We understand how important it is to respect your request, and we regret any past miscommunication or errors that may have led to continued contact. Please be assured that we take such concerns seriously, and we appreciate your patience while we worked to resolve this matter. If you experience any further issues, please do not hesitate to reach out directly so we can address them promptly. Thank you for your time, and we appreciate the opportunity to correct this issue.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to replace my windshield as a repeat customer. Due to past issues and customer reviews, I made them put in writing the incentive they promised to pay for my insurance covered windshield repalcment. They put in wiring that they would pay me $225 and bring a check to the appointment. Then they changed it to paying me the incentive via Zelle or Venmo (I provided them my Venmo info)` by "Monday" which would have been January 6th. To this day, they still have not paid me the incentive advertised and promised and are no longer communicating with me.

  Business Response

  Date: 01/21/2025

  Mr. *******,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in fulfilling the incentive payment we promised and for the frustration this has caused. As a family-owned company, we deeply value our customers, and it pains us to know weve fallen short of your expectations.
  We want to assure you that we remain committed to resolving this matter. We have faced unexpected delays that have impacted our ability to make the payment as quickly as intended. However, we are pleased to inform you that we are taking steps to move forward with processing the payment. Once this is resolved, we will be in a position to submit the $225 incentive you are owed.
  We sincerely regret the inconvenience this has caused and understand the importance of timely communication. Please know that we are actively working to make things right.
  Thank you for your patience and for being a loyal customer. We are committed to taking care of you as soon as possible..

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a windshield replaced on Nov. 26th 2024 and while the initial point of contact and all the installation interaction was great, the follow through on the incentive has been a nightmare. Their website states "Auto Glass 2020 is the leading windshield replacement company in *******, is proud to offer a limited-time offer of up to $275 cash back when you use your insurance." Well it took 3 weeks for ***** to mail me the incentive check on Dec. 19th. I deposited it into my bank on Dec. 26th. and on Dec. 30th, ******************** (their bank) declined the check and returned it unpaid and my bank took the money out of my account. When I reached out to contact them about the bounced check, they had me send a Venmo request to ****** for the incentive, that was Dec. 30th at 9am. I am still waiting for the transaction to be sent. Another follow up call on Jan. 6th at 12:15pm and the office was very apologetic but it's beyond their control at this point, as ****** has to be the one to send the money and she's not in the office.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This establishment has not sent me my insensitive fir having them replace my windshield. They offer on their website, up to $275 cash instant incentive and had been given the runaround multiple times had them. Send me a check instead of putting it on my Cash App. Like the last time when I used their company now, they're claiming that they've been having fraud. When the check came, I deposited it and it did not clear. I've also been lied to by the manager, saying he is not the manager and they've used my insurance company for this wind. Shield replacement valuing around twelve hundred dollars

  Business Response

  Date: 01/21/2025

  Mr. *****,

  First and foremost, we want to sincerely apologize for the frustration and inconvenience this situation has caused you. As a family-owned company, we deeply value our customers and are committed to addressing any issues to ensure your satisfaction.
  Unfortunately, we have recently faced some unforeseen challenges that have significantly impacted our operations. These issues have been incredibly difficult for us, and we acknowledge that they have led to delays and missteps in fulfilling our commitments. We understand the inconvenience this has caused and are genuinely sorry for the negative experience you've had. You have been a very loyal and wonderful customer and want you to know we are working diligently to get back on track and make things. Your situation is a priority, and we will absolutely ensure that the incentive payment you were promised is resolved.
  Please allow us a little more time as we finalize the steps necessary to address outstanding issues. We will follow up with you personally to provide an update and make arrangements to fulfill the incentive as quickly as possible.
  Thank you for your patience and for giving us the opportunity to make this right. We are committed to restoring your trust and hope to exceed your expectations moving forward.

  Customer Answer

  Date: 01/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a check in the amount of $153.00 when services were completed on 10/4/2024. Then received a text prior to appt stating they were reducing the price by $20.00. When the technician arrived he stated that checks are no longer cut and that they would zelle the money and for me to contact the sales rep ***** *******. When I contacted him he said he would work on getting a check. We have sent text back and forth but still no resolution. After further research I came see that this samething has happened to other people. I have all my text messages showing the communication between me and the sales ****

  Business Response

  Date: 02/06/2025

  We sincerely apologize for any confusion or frustration this situation has caused. 
  We understand your concern regarding the incentive payment, and we want to assure you that we are actively working on this to ensure you receive what was promised. We appreciate your patience and will work to resolve this as quickly as possible.
  If you have any additional details youd like to share, please dont hesitate to reach out. Your satisfaction is very important to us, and we truly appreciate your business.

  Customer Answer

  Date: 02/06/2025

  Please know that your efforts are slow and untimely.  You need to make this a PRIORITY.  I have been waiting since October 2025.  It should not take this long for you to resolve this.  If you were on the other end of this situation I'm sure you would be just as frustrated, if not more than I am.  If this seems like a ***** complaint feel free to send me MY incentive out of YOUR personal account and when the incentive comes in I can cut a check and send it to you.

  Business Response

  Date: 02/07/2025

  I sincerely apologize for the delay and understand your frustrationyour time is valuable, and we should have resolved this much sooner. Please know that your concern is not being taken lightly, and I truly regret the inconvenience this has caused you.
  
  I am escalating this matter immediately to ensure it gets the attention it deserves. I will personally follow up and provide you with an update as soon as possible. If theres anything else I can do in the meantime, please dont hesitate to let me know.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Autoglass 2020 tells customers they will get cash back when they use their services. Once services were provided they asked for our CASH app information to send us the $175 dollars they owed us, then said they could not send that way and would send a check. We deposited the check and it was frozen and deducted from our account. This company is a scam and is guilty of insurance fraud.

  Business Response

  Date: 11/25/2024

  Dear ******,
  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused during your recent experience with Autoglass 2020.
  
  
  We want to assure you that we take your concerns very seriously. Unfortunately, there was an incident involving fraudulent activity on our account that temporarily impacted our ability to process incentives as promised. However, we have identified and resolved the issue, implementing stricter controls to ensure this does not happen again.
  
  
  Regarding your specific incentive, weve reviewed the situation and can confirm that you did, in fact, receive the $175 incentive we owed you. While the temporary freezing of the check was an unfortunate consequence of the fraud on our account, we have verified that the matter has since been resolved, and the funds should now be secure in your account.
  
  
  We regret that this experience led to any frustration or confusion. Please know that maintaining trust with our customers is a top priority for us. If you have any further concerns or need additional assistance, we are happy to discuss this further and provide supporting documentation to clarify any misunderstandings.
  
  
  Thank you for your understanding, and we appreciate  your business.