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Business Profile

Storage Units

Stor It Arizona, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    infinity storage or Chino Valley ** Self Storage (the name keeps changing) use to accept cash payment at their office. Then they had a sign to mail it to a **BOX in *******. First letter accepted, and then they were returned. No notice as to why: the company abandoned the ** box with no reason. Now, today, they said payment can only be paid on line or by the phone given, using a credit card or debit card.I tried to use a credit card, a prepaid, by NetSpend but had troubles and lost the money.Infinity is an "Absent Owner" operation, and they will not permit payment in person. I have two weeks when it comes do again, the first week and a half my unit was locked up, for their mistake. I am getting a run around. I need time; end of May, to get my stuff out, but if they keep locking me out, it will cause me hardship.I have a friend you can speak with, ******************* at ************ Thank you.

    Business Response

    Date: 05/09/2023

    This has nothing to do with our storage facility located in Chino Valley, **.  

Stor It Arizona, LLC is NOT a BBB Accredited Business.

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