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Business Profile

Electrical Contractors

Pur Solar & Electrical
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pur Solar & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No money or costs were ever mentioned. A salesman was sent out to evaluate my situation. He said that I didn't need a salesman, but that I needed a tech to come out and look over my equipment that I had already purchased. Still no mention of any costs to me. They sent out a tech to evaluate my situation. He said that I needed a new battery in my battery bank, that was low. After charging it, it works fine. Still no mention of money or costs to me. The next day I get an invoice in my email. When I questioned it, I was finally told what this company charges. $130.00 per hour, starting from the time that the tech leaves his house, until he returns. He was only here for less than 4 hours, but I was charged for three hours of "driving time". 7 hours total at $130.00 per hour! Why should I be responsible to pay $400.00 for his driving time? Of course this is one of those "hidden charges" that nobody ever mentions. There was also a $35.00 vehicle maintenance fee. Another "hidden charge". If I was told all of this from the start, I would have completely turned this company down!

      Business Response

      Date: 12/13/2023

      First I want to say that we are not here to get rich.

      We have been serving all of Northern ******* for the last 49years with my farther starting ******** electric in ****. We service 100's of people a year and most of them ask us just like I do when I'm asking for someone to come to my house what will the charges be. In this case the customer nor did my office person talk about price. We sometimes in our day to day business forget to tell the customers what we charge as it is typically asked by customers. In any case this did not happen with this customer. This customer lives about 2 hrs from our *************** office and so it is not just a short drive to get to this customers home. When we have to travel and pay our employees to drive that far we charge our customers. We would not be in business if we did not charge for travel time.

      To resolve this issue I would just like to get paid for our time from our PV office to customers home and our time on site. We will eat the costs to drive back to our PV office. If that does not work then please pay what You think is fair and we will right off the rest of the costs. Thank You

       

      *****************************

      Owner of Pur Solar and Electrical 

      Powering homes since ****

      Customer Answer

      Date: 12/17/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    Pur Solar & Electrical is BBB Accredited.

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