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Business Profile

Generators

Verde Valley Outdoor Power Equipment Sales and Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Verde Valley Outdoor Power Equipment Sales and Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Verde Valley Outdoor Power Equipment Sales and Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told ******* had a couple of repairs ahead of mine on 7 May and that it would be looked at that week. ******* has said on he had my ****** ****** in the shop on 14 May two Mondays back and it was his top priority. He said it would be back to me Wednesday or at the latest Saturday. Called and talk with him again last Monday 21 May and he said it was in the shop as his top priority, I'd get it back by Wednesday or Saturday at the latest. Last Friday 24 May I spoke with ******* a third time and he said it was on his lift and would work on it over the weekend and that I'd have it back by 27 May at the latest. It's Tuesday 28th and I have heard not a word from *******. I would like help with holding ******* to what he says and get my ****** ****** repaired and returned to me.Thanks *****

      Business Response

      Date: 12/02/2024

      This was already resolved with customer.

      This customer ended up receiving a brand new tiller from the manufacturer which we arranged for him. We completely assembled the equipment and delivered it to him on June 14, 2024. The customer was VERY happy because his ******************** was completely replaced. He said he was sorry about the complaint and had planned to withdraw it. 

      Customer Answer

      Date: 12/04/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ******

       

    Verde Valley Outdoor Power Equipment Sales and Service is NOT a BBB Accredited Business.

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