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Business Profile

Medical Marijuana Dispensaries

Harvest of Cottonwood

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Marijuana Dispensaries.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint it's for harvest on baseline. I called them many times on regards of product information and the employees there are playing games with the customers the lady who answer the phone extremely rude on apr 5th around 8pm.. told me to stop calling and if i wanted information to go on their website she said i was harassing the business and hong up on me... I spoke with ***** manager ****** also manager and ****** my complaints keep getting ignored and they refuse to give me the name of the person who is being unprofessional saying that they can't disclose employees information.

  • Initial Complaint

    Date:11/18/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 13, 2022, I went to HOC to pick up an order. While interacting with a very nice customer service agent, I told him I discovered I was entitled to receive a free gift when I came in around my birthday and I had come in twice within 3 days of my birthday yet no one mentioned this free gift to me. he discovered he couldn't provide this free gift, because even though four different individuals had looked at my ID with my birth date on it, it is not their responsibility to inform me of the available free gift, it is the customer's responsibility. I said I understand that, but please tell your fellow employees to note to customers about the availability of this free gift when checking their ID and before I could get this out I was rudely interrupted by another employee who had nothing to do with the transaction, ***. In order to complete my sentence I raised my voice instead of stopping speaking only to be insulted and interrupted. The employee simply raised his voice louder at me and told me complaining will not do any good it's not the store's responsibility and that's the end of it. Further, a manager walked up + instead of telling the other employee to stop raising his voice with a customer, and to stop interacting with another employee's customer, and instead of apologizing for me not receiving the free gift, the manager simply repeated to me "please complete your transaction. Please complete your transaction." As I walked out the door, *** loudly shouted an insult at me across the entire store. When I called + spoke with *******, a manager, about what had occurred, he took an aggressive + negative tone with me and suggested that I was the problem, and then hung up on me when I said I was going to file a BBB complaint. I want an apology from ***, from *******, and from the store, and an assurance that customer service agents will be trained never to interrupt a customer, never insult a customer, and never yell an insult to them as they walk out the door.

    Business Response

    Date: 03/24/2023

    Good Afternoon,

    After doing some research and having a conversation with the store, we have found that this complaint was also called in to our corporate complaint line and even posted online.  The situation has been covered with both the team involved and the guest back when the original complaint was submitted in November of 2022.

     

    Customer Answer

    Date: 04/03/2023

    The company's representative is incorrect, as my complaint was NEVER called in to their corporate complaint line and WAS NEVER posted online, except through BBB, the Better Business Bureau.  The situation has NEVER been resolved, EITHER back when the original complaint was submitted in November of 2022, OR SINCE. The company completely ignored my BBB complaint. Furthermore, as I noted in my initial complaint, I called the direct location where I had my experience and spoke with the purported manager, who hung up on me. Everything in their response, basically, is incorrect.

Harvest of Cottonwood is NOT a BBB Accredited Business.

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