Complaints

This profile includes complaints for Oxendale Chrysler Dodge Jeep's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oxendale Chrysler Dodge Jeep has 2 locations, listed below.

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  Oxendale Chrysler Dodge Jeep

  920 E. State Route 89A Cottonwood, AZ 86326

• 

  Oxendale Chrysler Dodge Jeep

  P.O. Box 1545 Cottonwood, AZ 86326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the dealership in *************** in Oct. 2020. I had purchased ************* when I purchased the vehicle. I paid the vehicle off in July 22. After time I realized that I had to request the refund of the *** insurance. I contacted the *** insurance *** and they gave me instructions to contact the finance department at the dealer and to have proof that the loan was paid in full. After contacting the finance managed a few times she told me I needed to go into the dealership to sign the form. I waited patiently for the refund to arrive, I was told 7-10 weeks. 12 weeks went by and nothing, I contacted the *** insurance company again and was told that the refund was sent to the dealer. I contacted them and all I got was the run around for months, Fast forward to October 23 I finial got an answer from the finance manager at the ** dealer he told me the refund check was sent to ***. I contacted them and they tracked down the payment and said it was returned to the dealership because the account was closed BECAUSE IT WAS PAID OFF. In Nov. I sent an email to the Director of Operations ********************* among other email addresses I found on their website. ***** responded and I thought wow this may actually get taken care of. Wrong! He did track down the returned check made out to *** and sent it to me endorsed to me on the back. He said that there should not be any issues with the check, After a few attempts I was able to deposit it into a savings account that I don't use, (Dec. 2023) thought all was good. I was checking my accounts in February and realized that a week after the check was deposited it was returned (they must have put a stop payment and neglected to reissue the check.) I contacted him Via email (Feb 24) and he hasn't responded in a month. I am requesting they issue the refund of $588.79 + the $15 returned check fee. And rightfully they should pay interest on this amount since May of 2023 when they received the refund from the *** CO.

  Business Response

  Date: 03/27/2024

           We are writing to address a recent complaint filed with your esteemed organization concerning the processing of a refund check. First and foremost, we wish to extend our sincerest apologies for the inconvenience and frustration this situation has caused. We understand the importance of timely financial transactions and deeply regret the multiple human errors that  occurred during the processing of the refund check.
          Upon thorough review of the incident, it has become evident that the errors stemmed from an oversight within our processing team. We acknowledge the seriousness of this issue and are taking immediate corrective action to prevent any recurrence. Our commitment to customer satisfaction and operational excellence remains unwavering, and we are dedicated to making things right.
  To that end, we are expediting the issuance of a new refund check, which will be sent out immediately in the amount requested. Our team is working diligently to ensure that this process is completed swiftly and efficiently, with the utmost attention to detail. We will also provide tracking information for the check to ensure its prompt and secure delivery.
          We truly appreciate your patience and understanding in this matter. Our team is available to answer any further questions or provide additional support as needed. We are committed to restoring your trust in our services and look forward to resolving this matter to your satisfaction.
         Thank you for bringing this to our attention. We value the opportunity to correct our mistake and improve our processes moving forward.
  

  Warm regards,

  *********************

  Customer Answer

  Date: 03/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:06/25/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company stole ***** dollars, allow me to explain how I purchased a Dodge Journey for ****** at there dewy store well 2.5 weeks later I was in a car crash and had full coverage on my vehicle when my insurance company payed them I had already received a pay off amount witch they still had over charges because you can not charge interest on an early pay off so I only owed a *** of ****** they took ***** from my insurance and refuse to give me the remaining amount back