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Business Profile

Gun Dealers

Ruffs Sporting Goods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/25/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/Oct/23 I brought 2 pistols to Ruffs for consignment. They said they would send a check when they sell, to which I replied I would be in **. **************** said 'no problem, give us a good forwarding address'. 4 days later I physically handed the CA address to **** and he said "don't call us, we'll call you.So by Feb 2024 I'm wondering whats going on. I call them 17 Feb to hear "you've been paid, but I don't know, call back weekdays". I call 19 Feb and **** tells me "guns sold 30/Nov/23 but we couldn't reach you by phone and your phone is not registered in your name (HUH!!) therefor you have to come in if you want your check". They have my e-mail AND physical address on file and couldn't try contact with those?? I am 500 miles away from Ruffs and am here with family issues so not sure when I'll make it back to *********.On 23 Feb I sent Ruffs a short e-mail explaining I will be here in CA longer than expected and to please send me my check as was the original plan, but apparently our little relationship has gone south as they lack the professionalism, respect, or integrity to even send back a response. This is 3 months they have been holding my check. What is especially egregious is they had no intention/plan to get the check to me - I'm thinking they were hoping I had dementia or 'died suddenly'. I am 62yo, retired military, and am not used to being treated like this. I know my limits and I don't want to step foot in Ruffs again because I will potentially 'go off' on them over their unacceptable grifting behavior. Please note these employees have huge egos that you can read about on the various forums/reviews and now I also have a story to add. In conclusion, I have done everything I was supposed to. Ruffs has not followed their commitment and I don't want any more lame excuses. Phone not registered to me? I would love to see them explain that concept to a judge. Send me my check to CA NOW! $1149.98 is total blue-book value for my 2 pistols.

    Customer Answer

    Date: 03/06/2024

    Greetings

    I ***********************************, #********, am writing to let you know my complaint with ruffs has been resolved thanks to BBB. Ruffs sent me the check for desired amount IMMEDIATELY when contacted by BBB.

    THANK YOU BBB, you guys ROCK

    ******

Ruffs Sporting Goods is NOT a BBB Accredited Business.

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