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Business Profile

Medical Marijuana Dispensaries

K.I.N.D. Concentrates/High Mountain Health, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Marijuana Dispensaries.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    D.O.T- 04/13/2023. First transaction was $32.00. I changed my mind the 2nd transaction total was $27.53. The business is suppose to be a safe environment to buy medical Marijuana products along with PROFESSIONAL staff and professional customer service. The nature of the dispute was I paid $27.53 for **** grams of Marijuana flower, I gave the budtender $40.00 and she gave me only ten dollars back. I left As I approach the bus stop I noticed I was missing the rest of my change. I was suppose to get back $*****(Receipt attached) but I only had a ten dollar bill. I go back right away to high mountain health and asked for a manager because I was missing $2.47. I waited, the manager came out his first name is *******. I'm a customer so I don't know his last name. ******* came out and slammed both of my receipts on a table in the lobby and asked me what was I missing. I told ******* I was missing $2.47. From the ***** owed. Romaine yelled at me and said you came all the way back here ******** about $2.47. This is a manager mind you. So I said yes its part of my change. ******* reached in his pocket and threw $3.00 dollars in my hand. I told him that's illegal I didn't purchase my product from him and I wanted my change from the register i payed at. ******* is aggressively In my face yelling at me telling me I needed to leave, he gave me 3 dollars. now I needed to go get on the bus cause ******* said I was bothering him when I just left that dispensary 5 min ago. As ******* is still taunting me making me feel bad about getting my own change. I asked receptionist for a card to make a complaint. The security guard did nothing to control his employee. After I got the card from receptionist i walked out and I told **************** was gonna file a complaint.******* told me to stop wearing fake hair then locked me out. I was humiliated, embarrassed and cried home. **** I emailed and called the owner/ another manager named ****** They both DID NOTHING. DIDNT RETURN MY EMAILS OR CALLS.

K.I.N.D. Concentrates/High Mountain Health, LLC is NOT a BBB Accredited Business.

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