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Business Profile

New Car Dealers

Mercedes-Benz of Flagstaff

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was traveling across the country from CA to **. I started to experience tire issues and a pull to the right and a general ********* driving experience. I got several tires replaced and was told at the tire shop I needed an alignment but that it had to be done at ******** due to proprietary equipment. The MB Flagstaff service shop said they would fit us in on Mon 9/26 . Instead of doing an alignment, they spent about 4 hours diagnosing a problem we didnt actually have or ask about, and it was going to cost about $1300. We were also told that the car was fine without the repair and safe to drive. They never did an alignment and clearly didnt do a basic overall check since the very next day we had to replace the last tire. Again we were told that we needed an alignment that needed to be done at ******** due to the proprietary equipment issue. So we spent $265 for a diagnostic that did not diagnose the need to replace a tire and they never did the alignment that I originally asked for. Worst yet is that we were sent on our way driving a car that wasnt exactly safe to drive due to the tire that was definitely in need of replacement. I had to find another ******** Benz service that could take us (in ******) to pay another $225 to get the alignment I should have gotten at the Flagstaff MB. Additionally, the problem diagnosed by the service techs was not confirmed by the techs in ******. In fact they specifically said we were not having trouble with the *** which is what MB Flagstaff techs indicated and came as a surprise to me since I asked for an alignment. I r***ectfully ask for a refund of the $265 diagnostic fee since the actual problem we were having wasnt diagnosed and the service staff allowed us to drive on a tire that wasnt exactly safe, with an out of alignment car that was already beginning to damage the tires we had just replaced. Additionally I had to drive quite out of my way to find a MB service center in order to finally get the alignment

Mercedes-Benz of Flagstaff is NOT a BBB Accredited Business.

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