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Business Profile

Packaging Service

Mail Box Plus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had two separate run-ins with Mailboxes Plus of *********. In both instances, **** instructed me to file a police report (which I did), for mishandling of my mail, which is a felony and punishable with Federal Prison time.In or around August 2022, Mailboxes Plus handed mail from my mail box over the counter to my brother, *****************************, who "asked for it" (the mail). I was paying for my own PO box, and my mail should be confidential, and NEVER handed to someone over the counter. In my mail I had important legal documents that were lost. I did file a police report.The second occurrence happened in November 2022. Mailboxes plus signed a certified letter that was addressed to only me, and they did so without my permission. This was again a legal document, and signing someone else's name on certified mail that is addressed to me to sign is again illegal. I had no intention of accepting this piece of certified mail.**** again told me to report this to the police, which I did.Furthermore, the owner of Mailboxes Plus followed me out to my car and threatened to harm me (or kick my ***, as he said) at my home. He was setting with anger and I thought he was going to hit me. I was terrified and quickly got into my car.I also reported this to the police (Officer *************** send correspondence that you received this complaint. Thank you.

    Business Response

    Date: 01/13/2023

    Our employees and the ownership have never threatened this person nor have we ever done anything against the law, including the handling of US Mail for this person.  We have respectfully performed our duties in accordance with the legal requirements of **** Form **** and the contract executed between this person and Mail Box Plus.  This person has a history of causing uncomfortable scenes in our business, confronting our employees with unfounded accusations and loud outbursts in front of other customers.  We subsequently terminated our contract and business relationship with this person.

Mail Box Plus is NOT a BBB Accredited Business.

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