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Business Profile

Book Publishers

Light Technology Publishing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $60 for a combination electronic and paper subscription of ************** of ****************** for a 1-year period. It has now been 2 months into said subscription and I haven't gotten a single issue. I have saved the emails from when I have contacted them about getting a refund and they haven't delivered on that either. I just want my full $60 back and may they burn in h***

    Business Response

    Date: 11/03/2024

    Mr ********* previously paid for a one-year print subscription to our magazine on 6 February 2023.  He recently paid for a one-year combination print and digital subscription of $59.00 on 20 August 2024 and demanded a refund on September 23, 2024, because he said he had not received a magazine. On 20 August we had already mailed the September issue and by 23 September we did not yet have the October issue back from the printer there was some problem at the out of state printing company with their shipping company so we did not have and could not mail the October issue. However, he had purchased a digital subscription along with the print subscription and all he had to do was go online, call up the website, put in his log in name and his password and he could access the September issue and the complete archive of back issues. The October issue was uploaded to the digital site on 27 September, but he had already asked that his subscription be cancelled by then. The person in charge of subscriptions explained all of this on the phone to Mr. ********* but he seemed to be enraged and did not want to listen.

    We refunded $59.00 on Paypal  on 17 October 2024.

    We have published this magazine since the late 1980s and have never had a complaint to the BBB. When I went to your website to say the money was refunded, the account said it was closed and there was no place to record the information.

    Now I see that my credit score has been lowered significantly for the first time.

    LIGHT TECHNOLOGY PUBLISHING, LLC

    ***********************

    FLAGSTAFF, AZ 860024

     

     

Light Technology Publishing LLC is NOT a BBB Accredited Business.

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