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Business Profile

Pain Management

Tristate Pain Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After going to Tri-state pain after a car accident with lower back pain the doctor told me that perhaps an implant would help. My attorneys and I have been contacting the folks weekly for over a month and a half to get a written estamate for this. I have been dealing with ****** and she keeps telling me it takes time to get this done and she is waiting for the billing department to get back to her with a price after 6 *********************** gave me the number for the billing department directley. My attorney contacted them and was told the only one who can give us this estamate is the same ****** we have been dealing with all a long, Please help.

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving pain meds for three years and I have gone to Tristate pain institute for the past two. I had a phone doctors appointment with ************** today with Tristate Pain Institute and ***********, *******. This appointment was for my monthly medication review and prescription to be called into the pharmacy. For the past two weeks, since my last Pain appointment, I have called ****************. ************** at least five times. Ive been trying to contact the office for two weeks since he prescribed my meds to let ************** know that the medication he prescribed me was making me sick and I needed something different. ************** accused me of waiting two weeks before I let him know that the medication he prescribed me was making me sick. I left several messages with the medical assistant and spoke with her twice in the last two weeks to try to let them know about the medication that he prescribed and making me ill, even a doctor got back to me. ************** did not acknowledge what I told him on the phone appointment today instead he said that was not true but its clearly in the records. Also, another doctor read my concerns and said to follow up with **************. However, with this follow up with **************, he said I was argumentative and that I waited two weeks to tell him, the medication was making me sick and that I needed something different. and I explain to him that I had not waited and that I wasnt being argumentative, but that I have anxiety and that I had questions and concerns . He then accused me of drug seeking behavior. This is a horrible term for doctors to use with their patients. Its completely unacceptable and if its gone my chart that I want it removed. I would like an apology from **************. I would like to be reinstated with the practice however, I would like my doctor to be ******* who Ive seen before and have no issues with. I would like him to have to have some sort of training to deal with people that have mental illness and anxiety so that he knows what is an argument and what is a discussion. On personal note, I am deeply saddened by the way I was treated. I have depression and anxiety, and that comes forth and lots of questions. None of my doctors before I have ever had any issues with me and Ive always treated me with respect and kindness. For me to have to deal with someone who was obviously angry and jumping to conclusions and using terminology, that is hurtful And discriminatory, and can affect me from getting a new paying provider, is completely unacceptable and I believe illegal. Sincerely, *************************.

    Business Response

    Date: 12/28/2022

    We have reached out to the patient  she has been reinstated with the office and will continue to provider care with the other providers in our Office as requested. We are now aware of this problem and will be addressed internally.

    Customer Answer

    Date: 12/29/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

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