We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

Discount Air Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Discount Air performed a spring AC inspection. We have two ************* a 2022 and a 2007. Both were fully operational prior to the visit. After the inspection, the older unit was declared inoperable, and the newer one was left disconnected and not cooling.Technicians ***** and ***** asked me to lower both thermostats. Both responded properly. ***** replaced a dirty filter at the newer unit, noted clean coils, and tested the older handler - offering to replace a part for $80. Contradicting his later claims that the older system was entirely nonfunctional. ***** stayed at the breaker panel for over 30 minutes without tools, performing unknown actions.Later, I was told the older unit had blown up and shown a photo of wires. I was not taken to inspect, and the part was removed without notice or consent. I was then quoted $12,300 for a replacement, with no SEER rating or model info. When I requested diagnostic records, I was told they'd cost extra.Discount Air then claimed the older system had never worked citing dirty filters (from the other system) and claimed it was physically impossible for them to cause any damage a deflective and inaccurate statement. After their visit, the newer AC unit stopped cooling, and multiple appliances including our dryer and water heater lost power. A second licensed HVAC technician found the newer units kill switch wiring had been manually disconnected. Our solar provider confirmed that cycling breakers under load can destabilize high-draw systems and cause failures, especially on older HVAC units.Other issues include: (1) unauthorized removal of parts, (2) no written diagnostics, (3) an undisclosed fourth technician, and (4) attic work not shown on the invoice.We believe Discount Air misrepresented system status, failed to follow proper procedures, removed property without consent, and used pressure-based sales tactics. We request investigation, a refund of fees paid, and accountability for damages.

Discount Air Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.