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Business Profile

Upholsterer

Rod's Custom Workroom LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agreement made with vendor to reupholster business tables for specific price. Vendor asked for 1/2 the money up front for material costs in which the money was paid promptly. Tables were taken to the shop and dropped off in which 4 of the 15 to be completed were finished and returned. The remaining tables are still in the shop and vendor no longer has working phone number to be reached at. It has been 12 days since any communication from the vendor with no way to reach him. I have attempted to drive by the shop in which the vendor's truck is sitting out front but has not moved in over a week as well.

  • Initial Complaint

    Date:10/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1st, 2022 I paid Rod a 50% down payment to have 4 chair seats re-upholstered. The work was to begin mid-August. I received no communication from ***, so I sent an inquiry 8/15/22. Since then, I sent several more voice mails, emails and text messages up to the end of Sept 2022. I have not had any communication from Rod and the service has not been provided.

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met with Rod at the physical location called the workroom in **************. It's a workroom where they do upholstry. I selected fabric and we agreed on a price to recover my outdoor patio cushions. Rod sent me an invoice through email and indicated that I had to pay 1/2 of the total ***** of the project as a deposit. He said they were very busy and running 6-7 weeks out for doing the work, so he asked me to bring the cushions to him in a 'few weeks'. I paid the 1/2 deposit and a few weeks later tried to connect with him to drop off the cushions. The phone appears to be out of service now. I went to the workroom and there is no one there. There appears to be some paper on the window blocking the inside view. I also sent a few messages through the website requesting that someone contact me and I haven't heard anything.

Rod's Custom Workroom LLC is NOT a BBB Accredited Business.

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