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Business Profile

Acupuncturist

Modern Acupuncture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Acupuncturist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 9 acupuncture sessions remaining which I need refunded, at $39/session. Please be advised I had booked 8 of these sessions on 11/17/24 and expected to use them in full as per an in person visit and discussion with the front desk. I explained that I may move out of state due to a job opportunity. I clarified I might be moving and was trying to use up sessions and asked to NOT be billed again. However, 11/19/24 I was billed for MORE sessions without my consent which was not what I had discussed on 11/17/24. I called the business on 11/19 and the manager refused to honor the bookings and told me that I need to cancel my membership and use the dollar value of the sessions to buy "ad-hoc" sessions which are more expensive, effectively converting the $39/session rate I paid to $59/session. He said his staff member made a mistake booking the sessions. I told him that was not my fault as a customer. I also told him NO I don't want the value converted, I want to be refunded if that's how you're planning to apply the funds. He refused to refund me. At the end of the day, this is my money and if I don't want sessions at 'face value' I simply want my money back. I've included the confirmed bookings which were done on 11/17/24 by Modern Acupuncture, which the manager refuses to honor. See attached text messages with the sessions booked and confirmed. I don't know why he just wouldn't let me use my sessions, I explained that once I knew if I was or wasn't moving I would continue to pay for more but I would not be able to use them in ******** because there isn't a Modern Acupuncture location.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ************************** I am a 72 year old women retired living on a fixed income. I am not good with computers, when I signed up for treatments I was told it was $75 per treatment and she said if you become a member its $29. So she had me sign a bunch of papers on the computer and never explained to me what I was signing up for. I cant see small letters very well and I dont understand Lawyer talk. I am due to have cataract surgery later this month. I wanted to try Acupuncture to see if I can improve signs of old Age such as wrinkles, mood, energy and over all aches and pains . I didnt see any results after 4 months of treatments. I started my treatments February 14, 2022. I gave my notice to quit in April, I wanted to stop my treatments when I noticed I was getting repeated charges on my bank account! The Receptionist at the front desk told me I have give notice in such time. She told me one more charge in May. I told her I paid for 12 treatments per month how is that going to work out. She said; You will have to go into July to finish your treatments. I noticed again in June I got charged again. i called the Company to get a refund and they refused. As I looked to see how many appointments I actually had, it was only 17! I am supposed to get 12 treatments per month and I went for 5 months with only 17 treatments at $1495.00. The office is only open 3 days a week. I would have to had come everyday for a month at a time for 5 months. This was impossible for me because of the 46 miles round trip from my house with the high gas prices. It was never explained to me that I had to do that. I tried twice to get a refund but I was told no! I lost my trust in this Company. They took my all my savings, I should have been charged for only one month. I only got 17 treatments! I am retired and live on a fix income Social Security. I hope you can help me settle this very important matter. Thank you

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