We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

A/C & Plumbing Doctors
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10-7-2024 A/C Doctors provided a maintenance service on my residence a/c unit. At time of payment the technician processed by card. There was a issue, and re-submitted card for ***** The following day 2 pending charges of *****0 showed on my account. I contacted A/C and they. Informed there only 1 charge was processed and the second pending charge would drop.I also sent screenshots of my bank statement showing the pending charges.The following day 2 charges were debited from my account.Again I contacted them and it was stated they were actively investigating. At this time I provided a banks screenshot showing the 2 charges of *****0 . I informed A/C if I did not receive the credit...I would process of BBB complaint.Late in the day I received a text apology and a credit of *****0 and stated due to unfortunate situation the a/c service would charge would be waived.They stilled insisted there was never a 2nd charged. I filed a dispute with my bank who did confirm 2 debits of *****0 was charged against my account . I requested from my bank for only a credit of ***** and the remainder be accredited as payment for maintenance services. *****0 was maintenance annual charge that would have included 2 service inspections and discounted performed services.

    Business Response

    Date: 10/21/2024

    ******, 

    We sincerely apologize for the inconvenience you experienced during your recent service with us. Upon reviewing the situation, we discovered that a glitch in our new credit card processing system caused an unfortunate error, leading to the duplicate charge on your account. We understand how frustrating this must have been, and we are truly sorry that you were caught in this technical issue. We have ensured that this glitch in our softward system was rectified and will handle these situations with a sense of urgency, should they ever arise again. We have confirmed that your funds have been returned to you. 

    We strive to provide excellent service to our customers, and we regret that this situation did not reflect our usual standards. Should you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your business and appreciate your understanding as we work to ensure these issues are handled more smoothly in the future.

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting my official complaint for discrimination. The company charged me for work the first time the was incorrectly installed. Upon another issue the were called back and attempted to charge me again. I got a second opinion and learned that they actually installed it incorrectly. They have taken advantage of the fact that I am a single, black female and in need of repairs. I do believe that the first time they came to my home that they took advantage of me then also. The manager **** has been a bully and not helpful aside from agreeing to try and reverse the part only to "see" if it fixes it. He has continued to not take accountability for anything they've done wrong and treat me as though I have no reason to complain. I have sought legal assistance.

    Business Response

    Date: 01/12/2024

    Dear Better Business Bureau,

    We appreciate the opportunity to respond to the complaint submitted by ************************* regarding our services. We take all complaints seriously and aim to address them in a fair and transparent manner. We are writing to you directly as the customer as requested in their complaint to not have further contact with us. 

    In response to the concerns raised in ***************************** complaint:

    Installation Issue: We regret any inconvenience that *** have arisen from the initial installation. We promptly addressed the issue and offered to remedy it. We take pride in our commitment to delivering high-quality services to our customers.
    Second Opinion: We respect ***************************** decision to seek a second opinion. It is essential that our customers have confidence in the services they receive, and we encourage them to explore their options. 

    Discrimination Allegations: We vehemently deny any allegations of discrimination. We serve a diverse community, and our commitment to treating all customers fairly and respectfully is unwavering. We value each customer and strive to provide excellent service, irrespective of their gender, race, or any other characteristic.

    ****'s Behavior: We apologize if ************************* felt that interactions with **** were not satisfactory. Our intention has always been to assist and resolve any issues to the customer's satisfaction. It is important to note that the customer's claim that **** has been a "bully" is not only unfounded but also defamatory towards his character.

    BBB Complaint and No Contact Request: We wish to highlight that our company has maintained a clean BBB record with no prior complaints and were even nominated for the BBB Ethics award in 2022. Additionally, after conducting our own research, we discovered that ************************* has a documentation pattern of behavior involving negative attacks on companies through social media channels. We acknowledge ***************************** request not to be contacted further regarding the BBB complaint. We will respect this request while remaining open to addressing any concerns through the proper channels.

    We would like to emphasize that our primary goal is to provide exceptional service and resolve any customer concerns promptly and professionally.

    If the Better Business Bureau requires further information or documentation to assist in resolving this matter, please do not hesitate to contact us. We are fully committed to working with the BBB to ensure a fair and just resolution.

    Thank you for your attention to this matter, and we look forward to your assistance in reaching a satisfactory resolution.

    ***************************

    Vendor Relations

A/C & Plumbing Doctors is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.