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Business Profile

Business Development

Thee CRM Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Development.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2023 I paid $10,000 to THEE CRM GROUP LLC to rebrand and market my business. The service that were to be delivered in a 6 month time were: *********** BRAND GUIDE BRAND COLOR BOARD WARDROBE ********** 12 RETOUCHED PHOTOS BTS PHOTO SHOOT VIDEO NEW WEBSITE DESIGN 15 INSTAGRAM TEMPLATES ******** COVER PHOTO PRINTED BUSINESS CARDS BRANDED T-SHIRT However, what CRM was able to deliver was the brand color board, Wardrobe mood board, and a photoshoot in 6months time frame. All other services were not of quality or professional standard in a timely manner that I was able to use within my business.

    Business Response

    Date: 11/15/2024

    Hello,

    We are aware of Ms. ******* dissatisfaction with the delivery of services outlined in our agreement. We sincerely apologize for any inconvenience and have made efforts to address her concerns. Our team has been providing these services for many years, always striving to deliver quality results and make things right when we fall short.

    The project followed a 6-month process with a defined sequence of tasks, but delays occurred, primarily due to difficulties in finalizing the logo design. Without an agreed-upon logo, we were unable to complete key components of the project within the originally planned timeframe. Once the logo was finalized, it impacted the direction and timeline of the remaining work.

    In May, we made an effort to resolve the situation professionally by offering two options: we would either complete the remaining deliverables with additional time, considering the delays, or provide a partial refund for the deliverables that had not been completed. However, given the effort our team invested throughout the project, we were unable to offer a full refund for the retained amount.

    We had hoped to reach a fair resolution that would be reasonable for both Ms. ****** and our team, but we were unable to come to an agreement.

Thee CRM Group LLC is NOT a BBB Accredited Business.

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