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Business Profile

Carpet and Rug Cleaners

Citrus Bright, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our carpet and kitchen chairs cleaned on June 13th. The technician did a great job on the carpet. However, we had damage to the cushions on our kitchen chairs when cleaned. Contacted company the same day to notify them of the damage. ****, the owner, came out on June 27th to take pictures for an upholstery company to give a price to reupholstery four chairs. The bid came in at $980.00. This is when all communication broke down. **** will never return calls or answer emails. We have sent numerous texts and phone calls, of which I have documentation . On August 11th, my husband called from a different phone where there would be no caller I.D., and **** answered. He told us the price was too high and wanted to know what we wanted him to do. Our reply was to take care of the chairs. He said he would consult with his partner and promised he would call us back by 4:00 P.M. on August 13. We have never heard from him since. We are appalled that the owner of a company doesn't have the decency to at least follow up with the customer and try to make restitution for the damages. I might add that **** has never made any kind of an offer.

Citrus Bright, LLC is NOT a BBB Accredited Business.

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